STARBUCKS/LEAD BARISTA

About the role

Ensures service standards are met and exceeded by providing prompt, quality coffee selection, purchase, and preparation. Monitors department conditions and follows through to maintain standards.

Responsibilities

• Provide prompt, quality coffee selection, purchase, and preparation
• Monitor department conditions and follow through to maintain standards
• Demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety
• Work weekends and holidays as needed
• Communicate effectively in both written and oral form
• Handle stressful situations calmly, courteously, and tactfully
• Be a trained and certified barista
• Assist in supervision and direction of department personnel
• Order and maintain stock and supplies, monitor conditions and appearance
• Maintain customer service area and equipment in a clean and appealing manner
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day
• Perform equipment maintenance in accordance with preventative maintenance checklist
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines
• Communicate with customers and associates professionally
• Work in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, non-confrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues

Requirements

• Willing and available to work weekends and holidays as needed
• Effective written and oral communication skills
• Calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
• Trained and certified barista
• Past work record reflecting dependability and integrity
• Prior food handling experience
• Supervisory skills
• Ability to increase sales through effective marketing and merchandising of products in the Department
• Assist in supervision and direction of department personnel to ensure quality customer service
• Delegate job assignments and responsibilities to associates in accordance with duty rosters
• Order and maintain stock and supplies, monitors conditions and appearance throughout the department
• Monitor code dates and product rotation, removes out of code product
• Holds personnel in department accountable for their job assignments and responsibilities
• Writes department schedules, coordinates requests and bids and business needs
• Absorb and prepare customers for specialty coffee beverages and whole bean sales (as applicable)
• Monitor customer service area and equipment in a clean and appealing manner
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player
• Able to effectively communicate with customers and associates
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination
• Able to manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Able to act with honesty and integrity regarding customer and business information
• Able to follow directions and seek assistance when necessary to resolve customer and business issues
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults

Qualifications

• Minimum education and/or certifications required
• Experience in similar roles
• Knowledge of company policies and procedures
• Ability to work independently and as part of a team
• Strong interpersonal and communication skills
• Ability to handle stress and remain calm under pressure

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills
• Attention to detail
• Teamwork

Benefits

Comprehensive benefits package including:

• Healthcare coverage
• Paid time off, including holiday and sick pay
• Employee Assistance Program
• Financial tools and coaching
• Associate discounts
• Tuition reimbursement
• Training programs and diverse career pathways

Pay

Competitive hourly wage based on experience and qualifications

Schedule

Variable schedule to accommodate shifts and events