Starbucks Department Manager

Main Responsibilities

• Deliver friendly, courteous, and helpful customer service while serving as the primary customer contact
• Supervise, train, and schedule Starbucks staff to ensure optimal staffing and adherence to company standards
• Drive department performance by increasing sales, improving profitability, and controlling costs
• Manage inventory, order supplies, and maintain accurate stock levels
• Prepare and serve beverages using coffee and espresso equipment while ensuring quality standards
• Ensure compliance with Safeway and Starbucks policies, procedures, and audit requirements
• Maintain cleanliness, organization, and safety standards in the café and work areas
• Handle customer concerns and resolve service or product issues professionally
• Operate cash register functions and perform basic cash-office responsibilities
• Complete reporting, logs (e.g., temperature logs), merchandising displays, and other operational duties

Soft Skills

• Strong customer service orientation and interpersonal skills
• Effective communication and conflict resolution
• Leadership and team motivation capabilities
• High level of professionalism and integrity
• Strong organizational and multitasking skills
• Ability to work under pressure in a fast-paced environment

Competencies

• Staff supervision, coaching, and training
• Inventory management and ordering processes
• Compliance with food safety, company policies, and audit standards
• Operational execution and merchandising
• Cash handling and basic financial accountability
• Decision-making and independent judgment

Knowledge

• Knowledge of coffee and tea preparation and beverage recipes
• Understanding of food safety and sanitation practices
• Familiarity with inventory control and shrink programs
• Working knowledge of retail operations and customer service standards
• Basic understanding of cash register systems and transactions

Abilities

• Ability to lead, schedule, and manage a team effectively
• Ability to multitask and work under time constraints
• Ability to plan, organize, and analyze operational needs
• Ability to interact professionally with customers and employees
• Ability to work independently and make decisions
• Ability to read, write, and communicate effectively in English

Other Requirements

• Ability to work varied shifts in a 24-hour retail environment
• Prior retail or customer service experience required; management experience preferred
• Must adhere to company uniform and appearance standards