Starbucks Cafe Manager, Ballard, #523

About the role

Gopuff is seeking a self-starting and entrepreneurial leader to join the Starbucks Operations team. The Starbucks Cafe Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations.

Responsibilities

• Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
• Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order
• Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
• Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
• Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
• Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
• Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information.
• Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
• Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
• Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance.
• Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
• Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.

Qualifications

• 2 years of manager/supervisor experience - 1 year in QSR and/or cafe is preferred
• Strong organizational, interpersonal, and problem-solving skills
• Strong skills with conflict resolution
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Professional fluency in Spanish, preferred

Benefits

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)