STAR Operations Specialist - 1st and 3rd Shift

About the role

The Operations Specialist II at STAR Village is responsible for creating and maintaining a safe, secure, and trauma-informed environment for all residents. This tent site operates with a harm reduction approach and fosters a stable, collaborative community for 25 women. This includes consistent site monitoring, conflict resolution, and coordination with leadership and partner agencies.

Responsibilities

• Staff must be comfortable working outdoors in various weather conditions, including heat, rain, and wind.
• They should be able to function effectively in a moderately noisy and fast-paced outdoor setting.
• Staff are expected to walk the site regularly, stand for extended periods, and lift supplies as needed.
• Affirm compliance with all operating policies, program rules, and contractual obligations in alignment with Primavera standards and partner agency requirements.
• Aid with referrals, intakes, and coordination of volunteers, interns, and other support staff on-site.
• Maintain a visible, supportive on-site presence during assigned shifts, including perimeter checks at least every two hours and completing the proper tracking logs.
• Provide training, guidance, and support to program interns and volunteers in collaboration with the Program Manager, including during crises.
• Uphold and model trauma-informed, gender-responsive practices, especially in conflict de-escalation and resident engagement.
• Monitor adherence to community agreements and respond promptly to violations or safety concerns.
• Document incidents, resident concerns, and shift activities in daily logs and ensure accurate intake entry and tracking in ServicePoint/HMIS and other systems.
• Cook and oversee camp inventory and supplies, including weekly/monthly tracking and coordination with Philanthropy Services for donations and sack lunch assignments.
• Attend regular 1:1 check-ins, monthly team meetings, and conduct monthly house meetings.
• Support basic site upkeep and report maintenance or safety concerns to the appropriate departments.
• Ensure compliance with food handling, health, and safety regulations in coordination with maintenance and leadership.
• Foster a respectful and inclusive environment for all residents, staff, and volunteers.
• Maintain confidentiality of all participants, staff, and volunteer information across all Primavera programs.
• Represent Primavera positively in all interactions with residents, volunteers, and the public.
• Attend agency-wide and team meetings, training, and professional development sessions as required.
• Perform other duties as assigned by leadership.

Qualifications

• High school diploma or equivalency
• Minimum of one year of experience working with individuals experiencing mental health challenges, substance use, housing insecurity, or relevant lived experience.
• Commitment to trauma-informed care, harm reduction principles, and equity.
• Proficiency in computer systems and software, including databases and Microsoft Office Suite
• Flexibility to work evenings and weekends as needed to meet program demands
• Reliable transportation, valid driver’s license, and current vehicle registration.
• Food Handling Certification
• First Aid and CPR Certification
• Level 1 Fingerprint Clearance Card