Staging Center Technician

About the role

As a Staging Center Technician, you will be responsible for receiving, preparing, configuring, testing, tracking, and shipping IT equipment and technology assets to support customer deployments and service operations. This role ensures devices are accurately staged, imaged, inventoried, packaged, and documented according to company standards while maintaining a secure and organized staging environment. You will work closely with field support teams, project managers, asset management teams, and logistics personnel to ensure technology deployments are delivered on time and meet quality requirements.

Responsibilities

• Configure, image, and stage network devices, servers, and peripheral equipment.
• Install operating systems, software applications, security tools, and required updates.
• Validate hardware and software functionality prior to deployment.
• Perform system testing and quality assurance checks to ensure deployment readiness.
• Apply asset tags, labels, and customer-specific configurations.
• Receive, inspect, and inventory incoming equipment shipments.
• Maintain accurate asset records within inventory management systems.
• Track asset movement from receipt through deployment and return.
• Conduct regular inventory audits and reconcile discrepancies.
• Support equipment lifecycle activities including refresh, redeployment, and disposal.
• Prepare deployment kits and shipment packages according to project requirements.
• Coordinate shipping, receiving, and return logistics activities.
• Ensure equipment is packaged securely to prevent damage during transit.
• Verify shipping documentation and maintain chain-of-custody records.
• Troubleshoot hardware, software, and imaging issues encountered during staging.
• Escalate unresolved technical issues to appropriate support teams.
• Assist field technicians with deployment readiness and technical questions.
• Support technology refresh and rollout initiatives.
• Follow documented staging procedures, work instructions, and security requirements.
• Ensure compliance with customer contracts, asset management policies, and data protection standards.
• Identify opportunities for process improvement and operational efficiency.
• Maintain staging center organization, cleanliness, and safety standards.

Requirements

• 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations.
• Experience configuring and deploying Cisco network equipment.
• Experience with inventory tracking systems and asset management processes.
• Basic networking knowledge (TCP/IP, Wi-Fi, LAN connectivity).
• Hardware installation and troubleshooting skills.
• Knowledge of ticketing systems such as ServiceNow.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent technical training and experience may be considered.
• CompTIA A+ certification (preferred).
• Experience with ServiceNow, Autopilot, SCCM, or similar endpoint management solutions (preferred).
• Knowledge of barcode scanning and inventory technologies (preferred).
• Experience supporting large-scale deployment or refresh projects (preferred).

Skills

• Attention to detail and accuracy.
• Strong organizational skills.
• Customer service mindset.
• Ability to manage multiple priorities.
• Problem-solving and troubleshooting skills.
• Effective verbal and written communication.
• Team collaboration and accountability.

Physical Requirements

• Ability to lift and move equipment up to 50 lbs.
• Ability to stand, walk, bend, and package equipment throughout the workday.
• Ability to work in a warehouse, logistics, or staging center environment.

Pay

The total compensation range for this role in the posted location is $54,386.00 - $90,000.00 USD. Atos provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The compensation range listed reflects the minimum and maximum target compensation that Atos, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered may fall outside the posted range and will be determined based on factors such as geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA)
• Supplemental Insurance
• Telehealth
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Legal Insurance
• Pet Insurance
• Wellness and discount programs