Staffing Manager - Intermediate Care Facility (ICF)

About the role

The Staffing Manager – Intermediate Care Facility oversees staffing operations across our residential services programs. Key responsibilities include interviewing, hiring, and training Direct Support Professionals (DSPs) and Lead Staff, supervising and evaluating staff performance, developing and maintaining staffing schedules, and ensuring regulatory staffing compliance.

Responsibilities

• Interview, hire, onboard, and train Direct Support Professionals (DSPs) and Lead Staff.
• Supervise, coach, mentor, and evaluate staff performance, including introductory and annual performance reviews.
• Develop, maintain, and adjust staffing schedules across multiple shifts while ensuring appropriate staffing ratios and minimizing overtime.
• Serve as a key resource for staff scheduling needs, including participation in an on-call rotation to address staffing emergencies and call-outs.
• Monitor attendance, time-off requests, payroll accuracy, overtime usage, and employee timekeeping records.
• Hold staff accountable to policies, procedures, attendance expectations, and performance standards through coaching and corrective action when necessary.
• Provide ongoing training, retraining, and hands-on support to direct care staff.
• Partner with program, nursing, and leadership teams to ensure high-quality care and active treatment services for individuals served.
• Conduct regular observations of staff performance and interaction with individuals receiving services.
• Facilitate staff meetings and communicate important operational updates to teams.
• Monitor employee training compliance through the Learning Management System (LMS) and maintain accurate training records.
• Support risk management and workplace safety initiatives, including injury prevention and workers' compensation procedures.
• Review daily communication logs, address operational concerns, and coordinate follow-up actions as needed.
• Ensure compliance with all federal, state, and company regulations, policies, and procedures.
• Absenteeism management and coverage when staffing shortages occur.

Requirements

• High School Diploma or GED required.
• Minimum 5 years of supervisory or leadership experience.
• Minimum 2 years of experience working with individuals with developmental disabilities or in a comparable human services, behavioral health, residential care, or healthcare environment.
• Experience managing employee schedules, attendance, staffing needs, and performance.
• Valid Florida Driver's License with an acceptable driving record and reliable transportation.
• Strong computer skills, including Microsoft Office applications.
• Experience operating or training staff on Hoyer lifts, adaptive equipment, wheelchair supports, and similar assistive devices.
• Excellent verbal and written communication skills.
• Ability to effectively manage conflict, hold employees accountable, and address performance concerns in a timely manner.

Qualifications

• Associate degree or higher in Human Services, Healthcare Administration, Business, or a related field preferred.
• Familiarity with payroll processing, staffing systems, and learning management systems.
• Experience facilitating staff training and presenting information in group settings.
• Personal caregiving experience supporting a family member or loved one with disabilities or significant care needs.

Skills

• Leadership and supervisory skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of developmental disabilities and supportive services.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle sensitive and confidential information.

Benefits

Quest, Inc. offers a comprehensive benefits package that includes:

• Medical Coverage: HRA, FSA, premium discounts, wellness credits, free virtual and Minute Clinic visits, free imaging, and surgery.
• Dental and vision coverage.
• Company paid life, short- and long-term disability insurance.
• 401(k) with up to 2.5% match.
• Tuition assistance and reimbursement.
• Employee Assistance Program.