Staffing and Scheduling Apps Analyst Sr

About the Role

Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes. Gathers, compiles, and reviews information and data, examines and evaluates existing systems and procedures, identifies alternate courses of action, develops tools and/or improvements using existing software packages, and coordinates the development and implementation of new functionality and applications with users and IT staff.

Assists with conversion, operational support planning, and tasks for multiple simultaneous projects. Manages training when applicable. Identifies how requirements and designs affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions aligned with strategic direction. Acts as an integration point to ensure design teams are not in conflict.

Serves as a liaison between the business community and IT, providing technical solutions to meet user needs. Evaluates vendor offerings, software enhancements, and feasibility studies, and may recommend buy vs. build decisions. Prepares project plans, timelines, and budgets, ensuring projects are completed within established deadlines. Coordinates system development, implementation, operation, and maintenance, including design, testing, documentation, and performance monitoring.

Works to maximize system availability and data integrity. Coordinates the development of reports, queries, forms, and screens to meet user process and information needs.

Responsibilities

• Perform and assist in analysis, design, configuration, testing, and maintenance of systems.
• Support and troubleshoot applications as needed; respond to user calls.
• Communicate with users to define, review, and address complex project requirements, including specifications, impact monitoring, training, and support.
• Explain application software and related systems functionality to users.
• Interact with business and technical teams on problems, changes, and enhancements affecting data, workflow, or functionality.
• Analyze business and clinical operations to identify automation opportunities and assist in process redesign.
• Prepare detailed project timelines, budgets, and ensure completion within deadlines.
• Coordinate all aspects of system development, implementation, operation, and maintenance.
• Develop reports, queries, forms, and screens to meet user needs.
• Negotiate agreements and commitments between clinical service lines, business units, and IT.
• Provide expertise on the symplr platform and other software capabilities and limitations.

Requirements

• Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation.

Skills

• Proficient in using applications, operating systems, databases, hardware, platforms, connectivity, and interface design.
• Strong project management skills; ability to use project management software.
• Ability to work with minimal supervision, balance multiple tasks, and set priorities.
• Organizational, analytical, and technical problem-solving skills.
• Strong written and oral communication; ability to handle customer contacts effectively.
• Proficient in translating user requirements into system specifications.
• Understanding of change management practices and procedures.
• Demonstrated understanding of technical components and their relation to applications.
• Ability to work closely with healthcare application users, vendors, and technical professionals.

Location

Fully remote role available from the following states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Preferred remote locations in IL, WI, NC, and GA.

No relocation or visa sponsorship available for this position.

Physical Requirements and Working Conditions

• Must be able to sit up to 80% of each workday.
• Must be able to perform fine hand manipulation when using a computer keyboard.
• May require work-related travel, exposing the incumbent to road and weather hazards.
• Exposed to a normal office environment.
• Must operate all equipment necessary to perform the duties of the job.