Staff Vice President (VP), Agentic AI

About the role

This role provides dedicated enterprise leadership for the unified intelligence and orchestration layer that powers engagement across SMS, Conversational AI, digital experiences, and agent-assisted calls. The leader is accountable for building the enterprise brain that brings together member context, interaction history, journey status, preferences, intents, next-best actions, and operational signals into a reusable platform that can be scaled across Elevance Health and Carelon.

Responsibilities

• Define and evolve the strategic roadmap for agentic AI intelligence and member orchestration, ensuring alignment to enterprise priorities for containment, personalization, service modernization, and reusable AI products.
• Identify opportunities to reuse and extend existing AI platform modules, orchestration patterns, marketplace assets, and shared services in new enterprise solutions.
• Maintain awareness of AI market trends, platform patterns, and emerging tools to continuously evolve the service portfolio and keep the organization current in enterprise agentic AI.
• Translate the enterprise vision for a unified member intelligence and orchestration layer into a sequenced roadmap of capabilities, use cases, and delivery priorities.
• Collaborate with AI engineering and platform teams.
• Create a formal feedback loop from delivery teams into platform and engineering teams to improve usability, performance, monitoring, governance, and feature readiness of reusable components.
• Ensure that platform investments such as EHAP marketplace, agent factory, Spark enablement, and governance automation are translated into practical enterprise delivery assets and not just platform features.
• Oversee multiple enterprise AI service engagements concurrently, from intake and scoping through development, deployment, stabilization, and value realization.
• Align cross-functional resources across data science, AI engineering, solution architecture, product, and business stakeholders to meet project demand efficiently.
• Drive execution consistency across agentic AI, member orchestration, predictive outreach, and engagement modernization efforts using common delivery standards and reusable assets.
• Ensure solutions are delivered with strong controls for quality, privacy, security, and regulatory compliance.
• Work across IT, Product, Data, Contact Center, CRM, and digital teams to integrate AI solutions into the broader enterprise stack, including data pipelines, APIs, workflows, desktop platforms, and engagement systems.
• Serve as an internal evangelist for reusable AI platform capabilities, helping business and technology leaders adopt shared solutions rather than rebuild local variants.
• Lead the orchestration of intelligence across channels so that member context can follow the journey across voice, chat, digital, and agent-assisted experiences.

Requirements

• A BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 15 years of leadership experience in programming environment; or any combination of education and experience, which would provide an equivalent background required.

Preferred Skills, Capabilities And Experiences

• Experience leading in large, matrix environments.
• Proven experience developing cross-functional relationships and leading through influence and expertise.
• Blended experience delivering results in large corporate environments, as well as fast-growing start-up organizations.

Benefits

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $206,000 to $370,800. Locations: California; Virginia. In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).