Staff Technical Program Manager, CX Agent Experience

Responsibilities

• Own the program management framework for Agent Cockpit, ensuring smooth delivery and execution processes
• Drive coordination of technical dependencies and manage platform migrations effectively
• Lead readiness and risk management processes for platform launches, ensuring all security measures are in place
• Collaborate with Engineering to enhance platform reliability, observability, and performance metrics
• Manage cross-functional alignment, ensuring stakeholder requests are prioritized and communicated effectively
• Support agent enablement by maintaining operational resources and guidance for team members

Qualifications

• 8+ years of technical program management experience in complex, multi-stakeholder environments
• Experience in coordinating engineering dependency management and API/interface migrations
• Proven ability in driving security reviews and operational risk workflows in production
• Familiarity with Agile, Lean, or similar delivery frameworks and managing technical backlogs
• Ability to effectively utilize generative AI to enhance workflow efficiency

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan with company contributions
• Equity and bonus eligibility may be included