Staff, Technical Program Manager
Position Summary
The (USA) Staff, Technical Program Manager leads complex, multi-faceted technology programs by defining goals, managing dependencies, and aligning deliverables with strategic objectives. This role requires expertise in program management, technical solution design, and stakeholder engagement to drive seamless execution and operational excellence. The position involves coordinating cross-functional teams, resolving ambiguities, and implementing process improvements to ensure quality outcomes. Strong communication and analytical skills support effective risk management and continuous delivery. The role contributes to innovation by identifying synergies and promoting scalable, efficient technology solutions within a dynamic environment.
About the Team
The Senior Technology Operations team leads the delivery of complex projects by applying strong program management and data analysis expertise. This team monitors progress, manages risks, and ensures alignment with strategic goals through effective stakeholder communication and coordination. Members define objectives, allocate resources, and enhance operational processes to support business priorities. Emphasizing continuous improvement, the team leverages technology insights and best practices to optimize outcomes. Collaboration and accountability are central, enabling the team to deliver value while upholding high standards of integrity and operational excellence.
Responsibilities
- Define program goals, deliverables, schedules, and critical paths to align with strategic objectives and shifting priorities.
- Manage dependencies and secure commitments across cross-functional teams to ensure seamless program execution.
- Translate product requirements into technical designs and collaborate on system architecture for scalable, high-availability solutions.
- Monitor program progress, identify risks, and develop mitigation plans to maintain quality and timelines.
- Establish and improve processes for launch, post-launch, and operational excellence including monitoring and alerting frameworks.
- Communicate program status, risks, and updates clearly to stakeholders using tailored communication styles.
- Drive continuous improvement by identifying synergies, reducing waste, and proposing automation tools and methodologies.
Qualifications
- Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 5 years' experience in engineering, engineering program management, technical program management, product management, or related area.
- Option 2: 7 years' experience in engineering, engineering program management, technical program management, product management, or related area.
- Certification in Project Management (preferred).
- Master's degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 3 years' experience in product design (preferred).
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly (preferred).
- Knowledge of accessibility best practices (preferred).
Skills
- Proven expertise in program management techniques, tools, and frameworks to lead medium to high-complexity initiatives.
- Strong stakeholder management skills to align priorities, resolve conflicts, and secure commitments across cross-functional teams.
- In-depth knowledge of technology solutions, including software design, cloud infrastructure, and system architecture principles.
- Proficiency in Agile methodology and process improvement to drive efficiency and continuous delivery.
- Excellent communication skills to convey complex information clearly and foster collaboration.
- Analytical problem-solving ability to synthesize data and develop actionable insights for program success.
Pay
The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.