Staff Technical Account Manager - Research

About The Role

D-Wave is seeking a Technical Account Manager (TAM) in Florida to lead technical engagements with research clients and support their exploration of our quantum computing technology. In this client-facing role you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and R&D teams to ensure customer needs are met, and value is delivered, acting as the head of accounts for D-Wave’s advanced computing business.

What You'll Do

• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
• Work with a dedicated team of D-Wave personnel from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots towards strengthening long-term research ecosystems
• Translate and present the D-Wave’s vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizations
• Convey customer requirements to internal product and development teams, advocating for client needs
• Communicate complex technical information clearly and effectively across multiple platforms and audiences
• Deliver technical presentations at large events such as conferences, webinars, and seminars
• Present our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly
• Serve as a technical resource on quantum computing, industry trends, and competitive positioning
• Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
• Build and maintain long-term technical relationships with customer teams across the project lifecycle
• Identify and recommend new projects that can leverage the D-Wave’s solutions
• Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

About You

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
• 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable post-sales account management experience with clients in large research organizations
• 2+ years of hands-on Python programming experience in an enterprise environment
• Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required
• Strong foundation in optimization, algorithms, or applied mathematics
• Experience with tools and platforms such as GitHub, and REST APIs
• Familiarity with quantum computing techniques or operations research highly desired
• Proven ability to communicate technical content to both technical and non-technical stakeholders
• Project management experience is a plus, but not required

The Fine Print

• No 3rd party candidates will be accepted
• It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law