Staff Tech Operations Engineer-Payment & POPs

Responsibilities

• Effectively design, continuously improve, coordinate and complete all tasks necessary for successful execution, ensuring all assigned work is delivered on time using runbooks, automations, artificial intelligence, and established processes.
• Expert in two (or more) Technology Operations domains such as Point of Sale, Back Office Systems, Payments, Menu Systems etc., with strong knowledge in the remaining domains, across multiple concurrent workstreams, including but not limited an ownership mindset that leads to identification and solution recommendations for potential gaps, process improvement areas, innovative opportunities and continuous learning in your area and connecting areas of subject matter expertise.
• Strong understanding of remote deployment tools, software integration methodologies, SDLC and similar, including the capability to write, at a high level, the necessary scripting in company used languages (such as PowerShell and Python) and design and execute necessary API integrations to support owned platforms.
• Knowledge in, and of the uses of, Machine Learning, Artificial Intelligence and Robotic Process Automation.
• Effectively communicate with stakeholders as a subject matter expert, prevent errors, ensure success, and manage expectations.
• Clearly and accurately communicate with customers, stakeholders, engineering teams and leaders regarding supported technology, capability optimization and future capabilities as defined by role; including partnership to drive business needs forward.
• Own vendor relationships, heavily influence the vendor’s roadmap, drive & execute commercial negotiations, heavily influence commercial engagements and ensure vendors meet & exceed contractual, operational, and service-level commitments, including continuous improvement.
• Mentor consistently all team members, to ensure they are successfully prepared for growth opportunities and have success throughout the employee lifecycle.
• Design, manage and/or execute Requests, Projects, Incidents/Cases, and Problems through designated ITIL/SDLC processes to ensure customers’ real-time visibility of service status.
• Perform necessary on reported defects to validate issues, identify configuration errors, and analyze provided logs to determine resolution paths. Execute resolutions, including partnership with help desk teams for ongoing support.
• Demonstrates comprehensive knowledge of the organization’s business model and the key drivers of Inspire and franchisee revenue and profitability.

Qualifications

• Strongly Desired: 4 Year Degree and/or Bachelor’s Degree in Computer Science or related field
• 10 to 12 years of progressive, relevant IT experience such as system configuration and implementation
• Expert knowledge of relevant applications and technical platforms
• Expert experience with Microsoft Operating Systems and associated software such as Microsoft Office
• Proven track record of supporting multi-modal and geographical disparate locations
• Practical experience in building business and technical requirements