Staff Systems Transformation Manager

About the Role

We are seeking a Staff Systems Transformation Manager to join Crunchyroll’s Business Transformation team. This is a strategic, product-led role focused on defining and executing the roadmap for critical enterprise systems that power Crunchyroll’s content, finance, rights, and operational workflows. Unlike a program or project management role, this position requires ownership of product vision, strategy, and roadmap execution across multiple systems domains. You will serve as the bridge between business stakeholders and technical teams, aligning system capabilities with high-impact business needs.

The ideal candidate brings a strategic and analytical mindset, deep experience in both the functional and technical aspects of enterprise system implementations, and a strong ability to drive alignment and clarity across cross-functional teams.

Responsibilities

• Product Strategy & Roadmap Ownership
  • Act as the product lead and domain expert across core DSC enterprise systems.
  • Define and drive a strategic multi-phase roadmap, aligning feature development with evolving business goals.
  • Collaborate with leadership to set priorities, identify cross-system opportunities for automation and integration, and ensure solutions are scalable, maintainable, and aligned with operational realities.
• System Implementation & Feature Delivery
  • Author Product Requirement Documents (PRDs), user stories, and functional specifications that balance business impact with technical feasibility.
  • Coordinate across engineering, vendor teams, and business owners to deliver system configurations, integrations, and workflows that support both daily operations and long-term transformation.
• Business-Technical Liaison & Solution Translator
  • Serve as the primary interface between business stakeholders and technical teams, ensuring alignment and clarity throughout the solution lifecycle.
  • Translate complex business processes into structured system requirements, data models, and scalable architecture.
  • Articulate system capabilities and trade-offs to both engineers and business users to drive informed decision-making.
• Operational Process Design & Scaling
  • Assess pain points and inefficiencies across digital supply chain operations.
  • Partner with business and technical teams to redesign workflows and implement system-driven, repeatable solutions that reduce manual effort, improve accuracy, and support future business scale.
  • Lead continuous improvement initiatives grounded in data and cross-functional feedback.
• Cross-Functional Alignment & Influence
  • Build strong partnerships across Engineering, Finance, Legal, Programming, Content Ops, Marketing, and Data teams.
  • Proactively manage interdependencies, clarify priorities, and ensure deliverables meet both strategic and operational requirements.
  • Serve as the connective tissue across stakeholder groups, keeping communication open, proactive, and focused on value delivery.

Requirements

• 12+ years of experience in digital media, system implementation, or product management.
• Strategic thinker with a proven ability to align systems initiatives with long-term business goals, prioritize high-impact features, and define phased delivery roadmaps that support scale, compliance, and operational excellence.
• Proven track record of successfully delivering critical project outputs, including:
  • Hands-on experience leading end-to-end system implementations and enhancements.
  • Strong understanding of legal and financial workflows.
• Proven ability to gather, synthesize, and translate complex and often ambiguous business requirements into structured features, user stories, and configuration guidance for internal and external developers.
• Exceptional communicator and collaborator, skilled in working across business, legal, engineering, and vendor teams, with a consistent ability to:
  • Drive clarity and alignment in ambiguous or complex situations.
  • Influence without authority, building trust and credibility across all levels of the organization.
  • Facilitate productive discussions and decision-making among diverse stakeholders.
• Analytical thinker with demonstrated experience producing:
  • Data-driven recommendations and business cases for system investments.
  • Clear, concise documentation (e.g., PRDs, process maps, decision logs).
• Demonstrated ability to manage competing priorities, deliverables, and stakeholder inputs independently while maintaining speed and clarity in a fast-paced, evolving environment.

Benefits

• Great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance.
• Health Savings Account (HSA) program.
• Health care and dependent care FSA.
• 401(k) plan, with employer match.
• Employer-paid commuter benefit.
• Support program for new parents.
• Pet insurance, and some offices are pet-friendly.

Pay

Los Angeles, CA: $190,000—$240,000 USD