Staff System Validation Engineer

Job Req ID: 30284

About the role

Supermicro is seeking an experienced Sr. Systems Validation Engineer to join the ETF (Elite Task Force) team. In this role, you will provide system‑level validation and technical support to strategic customers, work closely with cross‑functional teams to ensure smooth deployments, drive root cause analysis, and deliver high‑quality technical solutions.

Responsibilities

• Perform system‑level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
• Support on‑site deployment and validation activities at customer data centers in coordination with cross‑functional teams.
• Lead or participate in failure analysis for critical issues and prepare 8D reports, documenting root causes, corrective actions, and preventive measures.
• Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
• Participate in customer and internal issue review meetings, providing technical updates and recommendations.
• Support global team collaboration to maintain continuous validation coverage and timely response for high‑priority projects across time zones.
• Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
• 12+ years of experience in systems validation, firmware validation, or technical support, preferably in enterprise/server environments.
• Strong hands‑on experience with BMC, IPMI, Redfish, and BIOS validation, along with system‑level troubleshooting.
• Proven experience supporting enterprise customers and handling complex technical issues.
• Experience with on‑site deployment support or customer data‑center environments (highly desirable).
• Solid understanding of validation methodologies, test planning, and defect tracking processes.
• Proficiency in scripting languages, including Python and shell scripting (strongly preferred).
• Familiarity with networking, switch validation, or rack‑level integration (a plus).
• Excellent communication, documentation, and cross‑functional collaboration skills.
• Ability to work effectively in a fast‑paced environment and manage multiple priorities under pressure.
• Strong analytical and problem‑solving skills with high attention to detail.

Benefits

• Comprehensive benefits package.
• Eligibility for bonus programs.
• Eligibility for equity award programs.

Pay

Salary range: $150,000 – $175,000, dependent on location, level, education, training, specific skills, years of experience, and internal comparisons.