Staff System Validation Engineer

About Supermicro

Supermicro® is a top‑tier provider of advanced server, storage, and networking solutions for data‑center, cloud, enterprise, Hadoop/Big Data, hyperscale, HPC and IoT/embedded customers worldwide. It is the #5 fastest‑growing company among the Silicon Valley Top 50 technology firms.

Job Summary

Supermicro is seeking an experienced Sr. Systems Validation Engineer to join the Elite Task Force (ETF) team. The role provides system‑level validation and technical support to strategic customers, working closely with cross‑functional teams to ensure smooth deployments, drive root‑cause analysis, and deliver high‑quality technical solutions.

Responsibilities

• Perform system‑level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
• Support on‑site deployment and validation activities at customer data centers in coordination with cross‑functional teams.
• Lead or participate in failure analysis for critical issues and prepare 8D reports, documenting root causes, corrective actions, and preventive measures.
• Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
• Participate in customer and internal issue review meetings, providing technical updates and recommendations.
• Support global team collaboration to maintain continuous validation coverage and timely response for high‑priority projects across time zones.
• Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.
• Travel 25%–30% of the time.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
• 12+ years of experience in systems validation, firmware validation, or technical support, preferably in enterprise/server environments.
• Strong hands‑on experience with BMC, IPMI, Redfish, and BIOS validation, and system‑level troubleshooting.
• Proven experience supporting enterprise customers and handling complex technical issues.
• Experience with on‑site deployment support or customer data‑center environments (highly desirable).
• Solid understanding of validation methodologies, test planning, and defect‑tracking processes.
• Proficiency in scripting languages, including Python and shell scripting (strongly preferred).
• Familiarity with networking, switch validation, or rack‑level integration (a plus).
• Excellent communication, documentation, and cross‑functional collaboration skills.
• Ability to work effectively in a fast‑paced environment and manage multiple priorities under pressure.
• Strong analytical and problem‑solving skills with high attention to detail.

Pay

Salary range: $150,000 – $175,000, dependent on location, level, education, training, specific skills, years of experience, and internal comparisons.

Benefits

Comprehensive benefits package; eligibility for bonus and equity award programs.