Staff Support Associate II/UKHC

Grade Level 06 • $16.20–24.82/hour • Full-Time • Lexington, KY

About the role

The Staff Support Associate II assists the department in meeting requirements regarding medical record maintenance and customer service expectations for delivery of patient information for direct patient care and research. This role schedules all medical-surgical cases, revises the schedule as needed, obtains pertinent information from physician offices, and evaluates information for completeness. The associate also coordinates scheduling requests for time and equipment, notifies offices and staff of cancellations or rescheduled cases, maintains daily and monthly statistical data, and can assume responsibilities of registration clerks, billers, and controllers as necessary. Additional duties include general office tasks such as answering phones, copying, typing charts, and remaining calm in emergency situations.

Responsibilities

• Schedule all medical-surgical cases and revise the schedule as necessary.
• Obtain and evaluate pertinent information from physician offices regarding procedures.
• Schedule procedures in block format and coordinate specific requests for time and equipment with the Administrator and OR Manager.
• Notify surgeon offices and staff of cancellations and rescheduled cases.
• Maintain daily and monthly statistical data.
• Assume responsibilities of registration clerks, billers, and controllers as needed.
• Assist with general office duties, including answering phones, copying, and typing charts.
• Remain calm and follow directions in emergency situations.
• Perform other Business Office duties as assigned.

Requirements

• High School diploma or equivalent.
• 3 years of related experience.
• Knowledge of basic administrative skills, medical terminology, and basic computer literacy.
• Ability to work in a fast-paced environment.

Preferred Qualifications

• Experience with medical terminology.

Schedule

• Monday through Friday; Day shift.

Physical Requirements

• Sitting for extended periods of time.