Staff Solutions Architect (EMEA)

About the role

Docker is seeking a highly consultative Staff Solutions Architect to support our most important customers. This role is a critical technical position, spanning both product development and pre- and post-sales customer motions. You will act as a trusted technical lead and thought leader, partnering closely with Account Executives, Post Sales, and Product teams to drive measurable business and technical value through high-priority customer technical leadership.

Responsibilities

• Work with Docker’s most important customers and cross-functional Docker teams to accelerate the customer’s container and AI journeys, focusing on developer workflows.
• Engage with customer teams and cross-functional Docker teams to gather customer’s technical and business goals and challenges related to their container and AI journey.
• Create and manage engagement plans that span existing products and new Docker offerings to achieve critical business goals.
• Oversee “design partner” rapid prototyping engagements with Docker engineering and customer teams to validate customer-product fit for new use cases.
• Work with Docker teams to create, manage, and deliver custom demos and content aligned to customer use cases.
• Deliver high-impact enablement and best practices content to customer audiences from developer to C-level.
• Ability to travel up to 50% internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners.
• Be a thought leader for a particular area of responsibility both internal and external to Docker, working with fellow Solutions Architects to create and manage content.
• Gather field feedback from customer teams and Docker pre- and post-sales teams.
• Coordinate with Field CTO and other Solutions Architects to prioritize, contextualize, and correlate field requests into a cohesive set of prioritized requests to the product and engineering teams.
• Work directly with Docker product and engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact.
• Be customer zero for new functionality produced by Docker product and engineering teams.
• Give input on internal technical enablement and customer enablement needs, and review enablement content.
• Assist the sales enablement team with internal technical enablement for new products and services.

Qualifications

• Proven experience as a Sales Engineer, Solutions Engineer, or Solutions Architect in complex enterprise environments.
• Excellent communication, influence, and stakeholder management skills.
• Experience in managing customer relationships at the technical and business level.
• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
• Experience interfacing with internal product, software, technical support, and engineering teams to enhance documentation, enablement, and product features to improve customer experience and enablement.
• Experience developing application code and a clear understanding of the challenges developers experience on a daily basis.
• Ability to solve technical problems and translate customer experience into actionable feedback for engineering.
• Experience developing collateral to assist customers with best-practice adoption.
• Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
• Experience with Docker, container ecosystems, or adjacent technologies strongly preferred.
• Development, Agentic AI development, Software Development Lifecycle, and/or Software Supply Chain Security experience strongly preferred.
• Must be fluent in English.
• Willingness to travel up to 50% internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners.

Benefits

• Freedom and flexibility; fit your work around your life.
• Designated quarterly Whaleness Days plus end-of-year Whaleness break.
• Home office setup; we want you comfortable while you work.
• 16 weeks of paid Parental leave (after 6 months of employment).
• Technology stipend equivalent to $100 USD net/month.
• PTO plan that encourages you to take time to do the things you enjoy.
• Training stipend for conferences, courses, and classes.
• Equity; we are a growing start-up and want all employees to have a share in the success of the company.
• Docker Swag.
• Medical benefits, retirement, and holidays vary by country.
• Remote-first culture, with offices in Seattle and Paris.