Staff Solution Consultant

About the role

The Endpoint Security Engineer (ESE) will report to the Senior Manager of the Professional Services Delivery team. ESE will be an onsite professional services consultant who will be focused on daily deployments, operations and maintenance of Trellix solutions in the customer environment, specifically Data Loss Prevention (DLP).

This consultant also serves as a cybersecurity Subject-Matter Expert and advises the customer of cybersecurity matters. The consultant also communicates, coordinates, and facilitates problem resolution and other customer issues with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management.

Responsibilities

• Build and maintain strong customer relationships.
• Deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise.
• Write technical documentation and briefings.
• Lead and/or participate in technical exchange meetings.
• Collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders.
• Develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.
• Lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
• Lead or participate in certification and accreditation and/or access and authorization processes.
• Lead or participate in deployment planning and execution.
• Analyze technical/integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure.
• Lead or participate in system configuration, tuning, and policy development.
• Lead or participate in the development of standard operating procedures (SOPs) and playbooks.
• Monitor and manage system health, status, availability, and functionality.
• Report on technical problems, operational problems, and end user/customer feedback.
• Analyze data and provide recommendations for solutions to operational and/or technical problems.
• Lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams.

Requirements

• You are self-motivated and passionate about cybersecurity and information technology.
• You have experience with enterprise network technology planning, deployment, user migration and operations.
• You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• You have demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration.
• You have experience with Trellix Endpoint Security (ENS), e Policy Orchestrator (ePO), Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL).
• You have experience with Active Directory, Databases, Virtualization, Cloud Services [i.e., AWS, Azure]) and enterprise networks.
• Your background includes 5+ years in a technical capacity.
• You hold a B.S. or higher in a related technical field (i.e., computer science, Information technology, or engineering).
• You have the aptitude and ability to develop expertise with Trellix products.
• You have familiarity with cyber threat identification, management, mitigation, and response strategies.
• You hold an active TS/SCI clearance with Full Scope polygraph.
• You hold an active DoD 8570 or DoD 8140 compliant cybersecurity certification.

Qualifications

• You hold an active TS/SCI clearance with Full Scope polygraph.
• You hold an active DoD 8570 or DoD 8140 compliant cybersecurity certification.

Skills

• Experience with enterprise network technology planning, deployment, user migration and operations.
• Excellent communication and interpersonal skills.
• Demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration.
• Experience with Trellix Endpoint Security (ENS), e Policy Orchestrator (ePO), Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL).
• Experience with Active Directory, Databases, Virtualization, Cloud Services [i.e., AWS, Azure]) and enterprise networks.
• Technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration.
• Familiarity with cyber threat identification, management, mitigation, and response strategies.
• Ability to develop expertise with Trellix products.

Benefits

• We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
• We provide Medical, Dental and Vision Coverage.
• We offer Paid Time Off.
• We provide Paid Parental Leave.
• We support Community Involvement.