Staff Software Technical Program Manager, Platform

About the role

We are seeking an experienced Staff Software Technical Program Manager to lead the development, delivery, and ongoing operations of fleetwide RFID solutions to retailers worldwide. The ideal candidate will combine technical expertise in software development and test with strong program management skills to drive successful product development and launch.

Responsibilities

• Lead programs in software development, data governance, and feature implementation through the entire SWDL, including requirements management, architectural design, proof of concept/proof of experience, engineering pilots, unit testing, scale validation, fleet deployment, and sustaining engineering
• Define and drive success. Provide clarity and develop detailed execution plans for large, complex, ambiguous software programs. Successfully execute said plans by removing blockers and ensuring the proper sense of urgency while providing cross-functional visibility/reporting
• Identify interdependencies and bottlenecks, evaluate and optimize workflows, and dig deep when critical issues arise to ensure developers are unblocked and problems are escalated quickly/appropriately
• Look around corners for “what if” scenarios and develop detailed risk mitigation plans where appropriate based on risk level
• Switch gears regularly between the high level 10k foot view to detailed microscopic view for critical activities where needed based on audience, communicating information tactfully and effectively
• Drive software releases through rigorous testing and validation activities from unit level to E2E system level to ensure KPIs are met with clear exit criteria. Ensure best practices are met from a quality perspective to enable frequent deployments at scale (CI/CD, stability, additional automations, etc)
• Manage/coordinate production issue RCAs and remediation
• Facilitate effective ways of working among various cross-functional teams not just within software, but partner teams such as Data Science, Systems Engineering, Product Management, Customer Experience, Deployment Operations, Embedded Systems, and Hardware teams
• Support key customer relationships and expectations management in collaboration with Customer Experience and Product
• Present regular status updates to executive stakeholders and cross-functional leaders
• Manage cloud costs and cost reduction initiatives

About you

• Bachelor's degree in Computer Science, Computer Engineering, Data Science, or related technical field
• 5+ years of experience in software/infra program management
• 5+ years of experience as a software engineer, data scientist, or related field
• Demonstrated expertise in managing the complete software product development cycle
• Proficient with project management tools including Smartsheet, Jira, Confluence, and methodologies including Agile (SAFe), Waterfall, Scrum, etc.
• Experience with test plan development and execution for various levels of SW validation
• Solid understanding of software development “V” process
• Excellent communication, leadership, and interpersonal skills
• Problem-solving mindset with the ability to navigate technical and organizational challenges in a start-up environment while setting up for long term success as we scale
• Ability to work on-site or hybrid in Seattle, WA (preferred) or Sunnyvale, CA