Staff Software Engineer, Builders

About the role

As a Staff Engineer on our Builders, you'll be the technical anchor of a team that handles EvenUp's highest-priority customer issues — reporting directly into the CPO's org. You'll lead the most complex investigations, drive architectural improvements that eliminate entire classes of problems, and serve as a technical bridge between the Builders and the rest of engineering.

Responsibilities

• Lead technical resolution of the most complex, multi-system escalations — the ones that require deep cross-functional understanding and careful architectural thinking
• Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root
• Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards
• Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high-leverage proactive investments
• Serve as a technical advisor and force multiplier for other engineers on the squad — reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle
• Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table

Requirements

• 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent
• Exceptional diagnostic and systems-thinking skills — you can hold the complexity of a multi-service architecture in your head and find the failure point others miss
• Deep technical credibility: you can write and review code, design systems, and make sound architectural trade-offs under time pressure
• Experience driving improvements across team boundaries — you influence without authority and get other teams to own their part of the fix
• Strong communication skills with engineers, product leaders, and non-technical stakeholders
• A bias toward permanent fixes over repeated patches — you've built things that made whole categories of problems go away
• Deeply product-minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones
• Experience at a high-growth SaaS company navigating rapid product evolution

Qualifications

• Nice to have: experience building or leading reliability engineering, SRE, or platform functions at a growing company
• Deep familiarity with AI/ML product systems and the failure modes they introduce (data quality, model drift, pipeline failures, etc.)
• Experience working in regulated industries or with enterprise customers who have high SLA expectations
• Prior background in incident command or escalation management frameworks

Skills

• Experience with software development lifecycle
• Knowledge of cloud platforms and infrastructure
• Experience with monitoring and logging tools
• Ability to communicate effectively with non-technical stakeholders

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto

Pay

$212,500 - $287,500

Schedule

Full-time