Staff Software Engineer - Backend/Infra [NYC or SF]

About the role

Designing high-throughput services that handle concurrent conversations at scale
Owning a core platform service from design to production
Building systems that stay available and degrade gracefully when things fail
Handling sensitive healthcare data with the care it requires
Improving performance, observability, and operational health across services
Shaping architectural decisions as the platform grows

Responsibilities

• Designing high-throughput services that handle concurrent conversations at scale
• Owning a core platform service from design to production
• Building systems that stay available and degrade gracefully when things fail
• Handling sensitive healthcare data with the care it requires
• Improving performance, observability, and operational health across services
• Shaping architectural decisions as the platform grows

Requirements

• You've built and operated production backend systems at scale and owned the outcome
• You're strong with concurrency, distributed systems, and service design
• You prefer simple, maintainable solutions to hard problems
• You debug well across services, queues, and databases
• You're low ego, direct, and hold yourself to a high bar
• You can work on site in New York City or San Francisco

Qualifications

• Nice to have experience in a regulated or high-reliability domain (healthcare, finance, legal)
• Experience with production AI or ML systems

Skills

• Strong background in backend engineering
• Experience with high-throughput or low-latency systems
• Service design and architecture skills

Benefits

• Comprehensive health, dental, and vision insurance
• Daily catered lunch and dinner
• Mental health support and wellness coaching
• Flexible wellness stipend for fitness, therapy, or personal growth
• Annual learning budget for courses, books, or conferences
• Conference attendance budget for professional development
• Annual team offsite
• Academic collaboration opportunities
• Unlimited PTO

Pay

$260K - $300K

Schedule

Full-time position available in New York City or San Francisco