Staff Software Engineer, Agents

About the role

On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Requirements

• Have 8+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Qualifications

• Prior experience working with multi-modal models is a plus

Skills

• Strong problem-solving skills
• Experience with natural language processing and machine learning
• Ability to work independently and manage multiple projects simultaneously

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best