Staff Services Officer (Austin)

Texas Workforce Commission connects people with careers across the state. Based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E 15th St, Austin, TX, in the LMI-Labor Market Information department.

Responsibilities

• Serve as the primary point of contact for departmental communications, customer inquiries, visitor assistance, parking coordination, telecommunications, and work schedules.
• Act as the LMI Purchasing Liaison, preparing purchase requests, coordinating contract workflows, monitoring procurement activities, and assisting with budget support and financial reporting.
• Establish, organize, and maintain the department's Microsoft SharePoint sites, document libraries, and shared files, ensuring intuitive folder structures and appropriate access permissions for staff.
• Coordinate human resources and staffing support, including assisting with recruitment activities, job postings, onboarding paperwork, and employee documentation.
• Act as the designated Records Management Liaison (RML) and Property Control Officer (PCO), maintaining records according to retention schedules, tracking BLS training/agreements, and coordinating physical inventory certifications.
• Serve as the department's Accessibility Liaison, ensuring digital and printed materials comply with accessibility standards and providing remediation guidance to staff.
• Manage the physical office environment, including ordering office supplies, coordinating equipment maintenance, resolving facility issues, and leading workspace preparation for new employees or office moves.
• Provide operational and administrative support to the OEWS and QCEW programs by assisting with mail processing, survey administration, records handling, and data collection support.
• Handle general administrative duties such as managing incoming/outgoing mail, formatting and proofreading documents, and responding to general HR and timekeeping inquiries.
• Perform other duties as assigned.

Requirements

One year and six months of full-time experience in business management, human resource administration, budget preparation or control, or a related staff services function. Relevant academic credits may be applied toward experience qualifications for this position.

Skills

• Strong proficiency in Microsoft SharePoint, with demonstrated experience managing document libraries, folder structures, and user permissions.
• Proven experience serving as an administrative liaison for purchasing, human resources, facility operations, or records management within a state agency.
• Experience and familiarity with digital accessibility standards (WCAG, Section 508) and document remediation.
• Exceptional customer service and interpersonal skills with the ability to build strong working relationships across multiple departments.
• Demonstrated flexibility and adaptability in absorbing new responsibilities and supporting various business functions simultaneously.
• Experience coordinating large-scale operational tasks, such as inventory certification, records retention compliance, or office moves.
• Proficiency in using computers, Microsoft Office applications, and administrative software.
• Knowledge of office management, information organization, and human resource administration principles.
• Knowledge of fiscal, purchasing, and budgeting techniques and practices.
• Knowledge of agency programs, policies, and procedures, including records management and accessibility compliance.
• Skill in utilizing Microsoft SharePoint, Teams, and other collaborative platforms to organize information and streamline team workflows.
• Skill in coordinating multiple activities and effectively prioritizing a diverse workload.
• Skill in critical thinking, analyzing work problems, and proposing effective operational solutions.
• Ability to interpret and apply agency policies and procedures to ensure departmental compliance.
• Ability to communicate effectively, both verbally and in writing, with staff at all levels of the organization.
• Ability to provide guidance to others and maintain a high degree of confidentiality and professionalism.

Benefits

• Family Friendly Certified Workplace.
• Competitive starting salary: $4,599.25-$5,177.91/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave

Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Veterans: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.