Staff Senior Reliability Engineer

About the role

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. The Senior Reliability Engineer will lead complex production investigations, analyze incident trends, and drive continuous service improvement initiatives.

Responsibilities

• Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP execution
• Chair structured, blameless RCA reviews aligned with ITIL Problem Management — fact-based analysis, clear ownership, timely resolution
• Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines
• Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns — then influence teams across the organization to eliminate them
• Present findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to end
• Drive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reporting
• Mentor teammates and elevate RCA quality standards as a senior individual contributor

Requirements

• Minimum 8 years supporting complex, business-critical production environments, with a career centered on reliability
• Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domains
• Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets
• A track record of regular, ongoing customer interaction — you can tell us who you worked with, at what level, and how often — and of earning trust with executives, technical and non-technical alike
• Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams, without direct authority, to close actions on time

Qualifications

• Bachelor’s degree in a technical field, or equivalent practical experience
• Hands-on experience with warehouse automation, robotics, industrial controls, or large-scale physical production environments (strongly preferred)
• Kubernetes, VMware, Linux, Grafana, Prometheus, Zabbix, GitLab, and AI-assisted troubleshooting and analysis
• Power BI, Tableau, reporting automation, or dashboard development for RCA analysis and leadership visibility
• Depth in ITSM/ITIL practice — Incident Management, Problem Management, RCA, and Continuous Service Improvement

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Experience with ITIL and related methodologies

Benefits

• Medical, dental, vision, disability, 401K, PTO and/or other benefits

Pay

The base range for this position in the posted location is $120,000.00 - $165,000.00. However, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

Full-time