Staff Security Analyst, Customer Assurance

Job Duties and Responsibilities

• Serve as the critical bridge between Okta’s customers and internal Engineering/Product Security teams.
• You must be able to unpack complex customer security concerns, hold in-depth technical discussions with internal engineering to align on solutions, and translate Okta’s security architecture back to the customer to resolve high-stakes inquiries.
• Act as a bilingual "technical translator," converting deep-dive engineering specifications and vulnerability reports into clear, risk-based narratives that address customer concerns while protecting Okta’s intellectual property.
• Serve as the primary security advocate for Field Account Teams to provide technical clarity on Okta’s security posture, roadmap, and incident response protocols.
• Collaborate with Product and Engineering teams to "pre-digest" upcoming features and security enhancements, ensuring the Field teams are armed with accurate technical talking points before customers even ask.
• Take end-to-end ownership of highly technical security questionnaires and due-diligence requests.
• Partner seamlessly with internal subject matter experts—including our specialized Federal/FedRAMP teams—to ensure accurate, timely, and high-quality responses for highly regulated customers.
• Drive technological changes within Customer Assurance by identifying and implementing AI and automation strategies to streamline workflows, scale global efforts, and reduce response times.
• Train and empower regional Go-To-Market and Sales teams on standard engagement protocols, ensuring they can leverage Customer Assurance resources smoothly to accelerate deals.
• Collaborate with the Security Trust & Culture team and Regional CSOs to develop, publish, and maintain forward-facing security collateral, FAQs, and field communications.
• Work within a global team, participating or leading global handoffs between American timezones and European or Asian, when required for large security or industry events.

Requirements

• Bachelor’s degree in Computer Science or Management Information Systems, or equivalent work experience in technology or information security fields.
• Minimum 3 years information security, project management, or related experience.
• A strong, fundamental understanding of core Security principles, architectures, and operations.
• Understanding of IT and cloud methodologies, information security, privacy, identity management, risk assessments and IT regulation and compliance standards.
• Strong oral, written, and presentation skills.
• A proven ability to distill complex technical concepts into clear, concise responses for both technical customers and internal executive stakeholders.
• Ability to engage in "whiteboard-level" security discussions with customer CISOs and architects, specifically regarding cloud infrastructure, API security, and encryption standards.
• Demonstrated experience managing the "tension" between technical limitations and customer expectations, with a knack for finding creative ways to say "yes" to security requirements through compensating controls.
• A strong ability to pivot from a "checker" (simply answering questions) to a "consultant" (helping the customer and Field teams understand the why behind Okta’s security controls).