Staff Rep - Cargo Technology Products

About the role

Join United Airlines to evolve your career and find your next opportunity. We're reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them.

Responsibilities

• Supports the facilitation of United Cargo's technology product strategy for the Operating system, SkyChain.
• Provides excellent customer service to internal and external stakeholders and ensures timely resolution of technical issues for systems used by the Cargo Business.
• Ensures compliance with all internal and external service level agreements and provides accurate and timely reporting of incidents, defects, change requests, and projects.
• Liaises with Technology Products Team members and business stakeholders and IT counterparts to ensure technology issues are addressed within agreed timelines.
• Promotes opportunities to Technology Products Team members by being well-educated on system functionality.
• Documents, justifies, and supports the prioritization of all activities working with cross-functional teams.
• Partners closely with IT and vendor counterparts to ensure requirements, testing, and maintenance work are accurately documented and facilitate efficient and effective implementation of technology initiatives for Cargo operating system.
• Coordinates prioritization efforts, partners with subject matter experts to gather requirements and solution approvals, organizes technology release activities, coordinates testing, and supports result analysis.
• Supports the daily reporting and coordination of technology deliverables to ensure a coordinated approach that aligns with Cargo's strategic direction.
• Manages intake for incidents, defects, CRs, and projects.
• Coordinates prioritization while partnering with subject matter experts to gather requirements and solution approvals.
• Organizes release activities including but not limited to coordinating testing and supporting results analysis.
• Communicates strategy and progress to Manager, keeping them abreast of new developments and the competitive landscape.
• Promotes the intake funnel, request prioritization process, and communicates progress of each request.

Qualifications

• Bachelor’s degree or equivalent experience
• 1+ years of related experience (preferably in Cargo Operating Systems)
• Proven experience successfully collaborating with stakeholders on technology initiatives
• Proven experience developing and implementing strategies for large scale technology initiatives
• A strong, hands-on working knowledge of Cargo Operating System functionality and capabilities
• Ability to work with cross-functional teams and effectively guide stakeholders to a desired outcome
• Strategic thinking and strong communication skills (verbal & written)
• Ability to see beyond today's process and recommend more efficient methods to optimize Cargo's operating system to maximize its potential
• Strong collaboration skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• MBA preferred
• Working knowledge of Cargo industry technology platforms preferred (competitor platforms)
• Subject matter expert (SME) in the noted technology platform
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving