Staff Reliability Engineer
About the role
The Staff Engineer of Reliability & Customer Quality serves as a technical leader focused on improving product reliability, enhancing customer experience, and driving warranty performance across both existing products and New Product Development (NPD). This role combines deep technical expertise with strategic influence, leading complex problem-solving initiatives, mentoring engineering talent, and partnering cross-functionally to proactively identify and mitigate reliability risks. You will play a critical role in reducing Cost of Poor Quality (COPQ), ensuring successful product launches, and driving continuous improvement across the organization. This opportunity is ideal for an experienced engineer who thrives in a high-impact role, enjoys solving complex challenges, and can influence outcomes across teams without direct authority.
Key Responsibilities
- Lead high-impact reliability improvement initiatives addressing field, warranty, and customer issues
- Serve as a key contributor within the NPD process, ensuring reliability requirements are defined, validated, and achieved prior to product release
- Partner with Product Development teams to identify Critical-to-Quality (CTQ) characteristics and develop robust validation plans
- Drive reliability growth strategies, including risk identification and mitigation for new technologies and designs
- Act as a technical escalation point for complex reliability and customer quality concerns
Work Details
- Work mode: Onsite-Monday-Friday
- Location: N7650 County Rd LS, Sheboygan, WI, 53083
- Relocation assistance available