Staff Relations Manager

Join Amgen’s mission of serving patients. At Amgen, our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With a focus on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

About the role

In this vital role, you will provide expert employee relations (ER) guidance and support to managers and staff in Amgen’s Operations function. This position is located on-site at one of Amgen’s manufacturing sites in Rhode Island, Cambridge, North Carolina, and/or Ohio. The successful candidate is expected to work a hybrid schedule, which includes a regular on-site presence a minimum of 3 days per week.

Staff Relations is a specialized Human Resources function that partners closely with regional HR Leaders, Business Managers, Compliance, Legal, other HR Centers of Excellence, and team members to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and advise on performance and behaviors management, discipline, involuntary terminations, and workplace accommodations.

Responsibilities

• Provide practical and legally appropriate employee relations guidance on performance management, disciplinary action, and workplace conflicts to HR partners and business leaders.
• Participate in termination discussions and corrective actions with staff and leaders as needed.
• Conduct and document thorough, impartial, and timely HR investigations, maintaining confidentiality and objectivity. Determine findings of facts and any violations of Amgen policies, and prepare clear, concise investigation summaries and supporting documentation.
• Partner with occupational health, benefits, staff, and managers to analyze and respond to reasonable accommodation requests, leaves of absence, and return-to-work following them.
• Partner with local HR Business Partners and the broader Staff Relations team to ensure nuanced and compliant ER practices.
• Track and update cases in the company’s case management system.
• Assist the Operations Staff Relations Lead in implementing process improvements, training, and ER best practices.
• Collaborate with Compliance, Legal, and Learning & Development teams to deliver training on HR policies, investigations, and professional workplace behaviors.

Requirements

Basic Qualifications

• Doctorate degree
• OR Master’s degree and 2 years of Staff Relations experience
• OR Bachelor’s degree and 4 years of Staff Relations experience
• OR Associate’s degree and 8 years of Staff Relations experience
• OR High School diploma/GED and 10 years of Staff Relations experience

Preferred Qualifications

• Ability to work on-site at one of Amgen’s manufacturing facilities in Rhode Island, Cambridge, North Carolina, and/or Ohio.
• Strong Human Resources background with 4+ years of experience in Employee Relations.
• Experience advising on performance management, discipline, and involuntary terminations of employment.
• Knowledge and experience of employment laws and ER practices.
• Experience conducting internal HR investigations.
• Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within the scope of duties.
• Strong judgment, discretion, and professionalism in handling complex and confidential matters.
• Proficient in Microsoft Office tools, Teams, Workday, and ER case management systems.
• Flexible working hours due to the needs of manufacturing shifts.

Benefits

From our competitive benefits to our collaborative culture, we support your professional and personal growth and well-being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan, based on eligibility, comprising:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.