Staff Program Manager, Digital Workplace

About Our Team

The Digital Workplace team is focused on transforming how employees experience technology by delivering innovative, reliable, and scalable workplace services! Through critical initiatives spanning artificial intelligence, automation, service delivery, and employee experience, the team drives operational excellence and efficiency across the organization.

Position Overview

The Staff Program Manager will lead strategic Digital Workplace transformation programs that enhance technology service delivery and employee experiences. This role is responsible for driving cross-functional initiatives focused on AI, automation, operational modernization, and digital workplace innovation while ensuring successful execution, stakeholder alignment, and measurable business outcomes.

Responsibilities

• Lead the planning, execution, governance, and delivery of strategic Digital Workplace transformation programs and initiatives.
• Manage program scope, timelines, dependencies, risks, budgets, and communications across multiple workstreams and collaborator groups.
• Develop and maintain program roadmaps, achievements, success metrics, and executive-level reporting to provide transparency into program health and outcomes.
• Coordinate cross-functional teams across Service Desk, Enterprise Systems Management, Field Services, Digital Employee Experience (DEX), and related technology functions to achieve strategic objectives.
• Drive initiatives focused on AI-enabled services, automation, operational efficiency improvements, and enhanced employee technology experiences.
• Partner with internal customers, leadership teams, and strategic suppliers to ensure successful program delivery and alignment with business priorities.
• Support change management, adoption, and communication efforts to improve the organizational impact, user adoption, and business value realization.

Minimum Qualifications

• Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
• 8+ years of experience leading complex programs, projects, or enterprise business transformation initiatives.
• Proven experience managing large-scale, cross-functional programs involving multiple partner groups and organizational functions.
• Demonstrated success delivering critical initiatives within global and matrixed organizations.
• Experience supporting IT service delivery functions such as Service Desk, Enterprise Systems Management, Field Services, Digital Employee Experience (DEX), End User Computing, or related areas.
• Experience creating executive communications, leadership presentations, program dashboards, and business reviews.
• Strong organizational, planning, problem-solving, and communication skills with the ability to manage multiple priorities simultaneously.

Preferred Qualifications

• Master's degree in Business Administration, Technology, Engineering, or a related field.
• Experience leading digital transformation, automation, employee experience, operational modernization, or workplace technology initiatives.
• Experience working within Digital Workplace, IT Operations, Service Delivery, Enterprise Systems Management, Field Services, End User Computing, or Service Desk organizations.
• Knowledge of artificial intelligence, automation technologies, and emerging digital workplace trends.
• Experience managing vendor relationships, supplier engagements, and third-party service providers.
• Professional certification such as PMP, PgMP, Agile, Scrum, Prosci, or an equivalent program management credential.
• Strong stakeholder management, facilitation, change management, and executive influence skills with a track record of driving organizational adoption and business outcomes.

Benefits

Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer:

• A choice of medical, dental, and vision plans enabling team members to select the plans that best meet their family healthcare needs and budget.
• Benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
• A robust paid time-off program and paid holidays.