Staff Product Operations Manager, Platform

About the Client

The organization operates in the Internet of Things (IoT) sector, providing a Connected Operations Cloud platform that enables companies reliant on physical operations to harness IoT data for actionable insights and operational improvements. These operations span industries such as agriculture, construction, field services, transportation, and manufacturing, which collectively represent a significant portion of the global economy. The organization focuses on improving safety, efficiency, and sustainability within these sectors by facilitating digital transformation at scale.

About the Opportunity

The STAFF PRODUCT OPERATIONS MANAGER, PLATFORM will accelerate the enterprise-ready roadmap by supporting product teams focused on Billing, Organization & Authorization, and Security. This role involves transforming complex questions into data-driven analyses, workflows, and internal tools that enhance decision-making across product and engineering teams. The position directly influences annual recurring revenue (ARR) by identifying and addressing platform gaps that hinder business growth, expansion, and retention.

Responsibilities

• Drive ARR growth by prioritizing and addressing enterprise-readiness gaps impacting new business, expansion, and retention.
• Collaborate with Billing, Org & Auth, and Security product teams to define priorities, remove obstacles, and track progress.
• Develop and deploy internal data and AI products to help teams understand platform usage and customer challenges.
• Analyze large datasets including telemetry, support tickets, customer feedback, and product metadata to identify patterns.
• Convert analyses into repeatable tools and workflows with clear documentation and quality controls.
• Communicate complex findings into actionable recommendations for R&D leadership.
• Quantify and report revenue impacts of platform investments pre- and post-launch.
• Manage projects end to end, from scoping and data collection to deployment and ongoing improvement.
• Utilize AI-assisted development tools responsibly, verifying outputs and debugging as necessary.
• Promote and embody the organization's cultural principles as it grows and expands globally.

Requirements

• Minimum 5 years of professional experience in product operations, data/product analytics, business operations, consulting, technical product management, or related fields involving data-driven problem solving.
• Proven experience building and delivering internal tools, applications, dashboards, automations, or analytical workflows.
• Demonstrated impact on revenue or equivalent business results such as ARR, retention, or expansion.

Pay

The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.