Staff Product Manager: Risk Experiences, Resolution Center

Responsibilities

• End-to-end ownership of capabilities to assess customer risk, spanning all product offerings to ensure a seamless experience across the ecosystem
• Develop deep customer empathy and detailed understanding of the customer journey, minimizing friction through automated real-time decisions and effortless offline processes
• Transform the way we approach risk assessments through scalable capabilities that serve a global audience, stitching data across numerous data sources to manage fraud risk, financial risk and regulatory compliance
• Leverage customer insights to formulate a compelling platform vision, then develop hypotheses and initiatives to deliver that vision; create, measure and own success metrics
• Build strong relationships with product, engineering, risk and operations teams to influence and align on platform roadmap
• Establish product delivery timelines in close collaboration with development teams; communicate frequently and clearly with other teams and leaders across the business
• Ruthlessly prioritize initiatives and drive work with strong focus on process and tactical execution

Qualifications

• 4+ years designing and delivering world-class products in a Product Management role
• Deep customer empathy and curiosity
• Passion for solving problems (the big ones and small ones)
• A design-thinking mindset
• Track record of prioritizing, communicating and influencing teams
• Strong analytical skills paired with a data-informed mindset
• Experience partnering with engineering and design teams to define, build, and maintain products which are critical to growth, engagement, and retention
• Financial industry knowledge is a plus
• Bachelor's degree required; Master’s degree or MBA preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The Expected Base Pay Range For This Position Is: Mountain View $188,500 - $255,000.