Staff Product Manager, LLMX Platform

About the role

MaintainX is hiring a Staff Product Manager to own LLMX, MaintainX's internal AI Platform: the runtime, orchestration, evaluation, and observability layer that every product team builds their AI features on. This is a hybrid role based out of either our San Francisco or Toronto office.

Responsibilities

• Own the LLMX roadmap end to end, and drive adoption and quality against metrics like time-to-first-integration, eval coverage, latency, and cost.
• Define the platform primitives, including routing agents, skill orchestration, human-in-the-loop workflows, agent memory, conversation compaction, and the app-wide conversational interface, that make MaintainX's next generation of agentic features possible.
• Own the platform's evaluation infrastructure, including online eval monitoring, dataset promotion, and agent gating, so quality scales as the number of production agents grows.
• Work proactively across MaintainX's entire product organization to identify what upcoming agentic features will need, before those needs become blockers, including demand that's still nascent.
• Shape build vs. buy vs. integrate decisions for models, providers, and infrastructure, staying ahead of the state of the art in LLMs and agentic AI.

Requirements

• 10+ years in product management, with meaningful experience in AI platform, ML infrastructure, or developer platform roles.
• You've shipped production AI services that other teams built on, and you know what it takes to earn and keep their trust.
• Real, informed opinions on model selection, RAG vs. fine-tuning trade-offs, agentic architectures, evaluation frameworks, and latency/cost optimization.
• Comfortable serving two customers at once: the internal teams building on your platform, and the enterprise buyers whose outcomes depend on it.
• Strong commercial instinct, connecting platform investment to enterprise differentiation, competitive positioning, and deal cycles.
• A real system for staying current in LLMs and agentic AI, and the discipline to apply it without chasing every new release.
• Data-driven by default: you define success in metrics, instrument your platform, and use evals to make quality visible at scale.

Nice to have

• Experience in industrial operations or asset management.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.

About Us

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

A team that reflects our values: Smart, Humble, Optimist, and believes in meritocracy. Ideas and effort get recognized regardless of title.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.