Staff Product Manager

About the role

We're hiring product managers for two teams. We'll figure out the right fit with you. You'll report directly to the Founder and CEO, Jake. We see these roles as some of the most important we'll fill as we scale from a single product into a multi-product company.

• One team owns the LLM infrastructure behind every consumer conversation: chatbot, voice, email and text. You'll push it toward a borrower experience that adapts to each person in real time, further than the industry thinks possible.
• The other owns the systems that send millions of communications an hour, email, SMS and letters, plus the experimentation engine behind them. You'll build toward outbound that tunes itself, learning what to say and when without a human in the loop.

Both roles carry tremendous ownership to set a new standard: an opinionated strategy, the experiments that prove what works, and the systems that let the team make good calls without you in the room. You thrive in high-stakes systems, where legal, ethical and financial constraints sharpen your creativity instead of capping it.

Responsibilities

• Decompose problems to root causes fast and decide with incomplete information.
• Identify the few things that matter most and execute quickly.
• Bring principles for prioritization—what to do now and what to do later.
• Hold an absurdly high bar for product quality, knowing small differences create exceptional outcomes.
• Care more about making the best decision than being right; update fast when evidence changes.
• Reason from data and design experiments that isolate cause.
• Go deep enough with engineers to argue about the system, not just the roadmap.
• Push LLM tooling deep into your work and build skills/workflows the rest of the company will adopt.
• Set standards that empower the team to make decisions without you in the room.
• Run tight loops, act at 70% on reversible calls, and adjust as you learn.

Requirements

• 1.5+ years as a Product Manager.
• Experience owning a product strategy end-to-end that moved something real.
• Love for building 0 to 1.
• You already integrate LLM tooling deeply into your own work and want to push further.

How We Work

• Decentralization beats control: The best calls get made by the people closest to them, not routed up a chain.
• Speed beats perfection: Run tight loops, act at 70% on reversible calls, and adjust as you learn.
• Candor beats comfort: Prefer hard truths early over polite sidesteps that waste time.
• Writing beats the average meeting: Clarity scales.
• AI runs through everything: From our code reviewer to voice AI handling most inbound calls, engineers ship 3-4x more PRs than before.
• Operate at every altitude: No one lives only on Mount Olympus—leaders get into the trenches to learn ground truth.
• In-person collaboration: Build in our Nolita office at least three days a week. Random run-ins cross-pollinate ideas and build trust.

We are currently hiring for this position in our New York office.