Staff Product Designer, Design Systems
About the role
The Design Systems team at Clio is the connective tissue of our product ecosystem. Our foundations allow teams to move faster and ship more consistently, and that work is more important than ever. AI is rewriting what "baseline" means for every interface our customers and colleagues touch. We’re rewriting the playbook for how Clio's product teams discover, design, and ship alongside it, by creating shared frameworks, heuristics, and tooling that make the agentic product development lifecycle faster, more consistent, and more repeatable for every team we support.
Responsibilities
- Partner with Product and Engineering leaders to define experience strategy, success metrics, and high-leverage priorities, grounded in customer insights and business outcomes.
- Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
- Lead end-to-end design across multi-surface journeys from opportunity framing to prototyping, validation, and high-quality execution.
- Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaborative thinking.
- Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”
- Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.
- Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.
- Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft.
- Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.
- Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.
Requirements
- 8+ years of Product Design experience.
- B2B SaaS experience is preferred, but not required.
- Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).
- Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.
- Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
- Strong product judgment and business acumen; an ability to connect customer needs to strategy, metrics, and roadmap decisions.
- Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
- Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
- Proven experience designing AI-powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows.
- Proven systems thinking; an ability to design reusable frameworks and patterns that scale across teams and products.
- Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.).
- Excellent presentation and storytelling skills.
- Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
- Strong cross-functional partner who drives execution across teams and workstreams.
- Experience mentoring peers.
Qualifications
- Fluency with agentic or AI-first products where the primary unit of interaction is a system behavior not a screen and where delegation, trust, and human oversight are central design problems.
- Experience adapting a platform to serve distinct customer verticals with different domain vocabularies, workflows, or compliance contexts.
Skills
- Content design or UX writing, with the ability to develop voice, tone, and writing standards that operate at a system level and hold up across surfaces.
- Experience designing AI-powered features in professional contexts where trust, explainability, and user control are meaningful design constraints.
Benefits
Clio offers a competitive salary with top-tier health benefits, dental, and vision insurance. Our hybrid work environment includes an expectation for local Clions to be in office a minimum of twice per week. We provide a flexible time off policy, with an encouraged 20 days off per year. We also offer a $2000 annual counseling benefit, RRSP matching and RESP contribution, and a Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years. The expected salary range for this role is $148,000 to $222,000 CAD, depending on geographical region, applicable experience, and skillset of the candidate.
Pay
The expected salary range for this role is $148,000 to $222,000 CAD. There are a separate set of salary bands for other regions based on local currency. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time.
Schedule
We are looking for a Staff Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.
Benefits
We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.