Staff Product Designer

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

About The Team

The Onboarding and Compliance design team serves all Twilio customers by developing key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience. The design team's five product designers offer a diverse range of experience, from early-in-career professionals to seasoned experts.

Responsibilities

• Product Strategy: Use customer and product expertise to contribute early and often to your product team's roadmap. Advocate for how work gets prioritized by drawing on your understanding of business goals.
• Craft & Execution: Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences. Utilize and help evolve the design system when needed.
• Research: Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.
• Teamwork & Communication: Clearly document and articulate decision-making in a way that is easy for different audiences to understand. Independently manage feedback and escalate risks appropriately.
• Leadership: Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team.
• Project Management: Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully.

Qualifications

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

• Required Experience:
  • Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams.
  • Technical Proficiency: Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions.
  • Communication: Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers.
  • Twilio Fit: A "Builder" mindset with a track record of driving initiatives forward with resilience and adaptability.
• Desired:
  • 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development.
  • Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
  • Experience at a SaaS software company serving B2B customers.

Location

This role will be remote and based in the USA. Approximately 5% travel is anticipated.

Benefits

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. We empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Pay

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $159,210–$176,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $168,570–$187,300
• Based in the San Francisco Bay area, California: $187,200–$208,000

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.