Staff Product Designer

About the role

We are looking for an experienced Staff Product Designer to join us at a critical juncture as we evolve how our users interact with Affirm through agentic solutions.

Responsibilities

• Own and drive design AI and agentic initiatives for Affirm’s Consumer experience, delivering high-impact, customer-centric solutions that align with business objectives.
• Design intuitive, conversational, and agentic patterns that feel proactive and helpful, moving beyond reactive commerce to anticipation.
• Define the design language for Affirm’s future AI-driven interactions, prioritizing trust, clarity, and predictable outcomes for our users.
• Collaborate cross-functionally with product, engineering, data science, marketing, and research to drive innovation and deliver seamless, intuitive experiences.
• Embrace agility—iterating quickly, adapting to change, and making data-driven decisions while maintaining a strong vision for the future.
• Balance near-term execution with long-term strategic thinking, ensuring scalability and coherence across the Affirm ecosystem.
• Push the envelope—challenge the status quo, think outside the box, and take calculated risks to drive meaningful innovation in financial products.
• Bring exceptional visual and interaction design skills to craft delightful, polished experiences that build trust and confidence.
• Promote a test-and-learn mindset, leveraging experimentation, research, and analytics to continuously refine and optimize user experiences.

Requirements

• AI Product Design & Strategic Vision: Proven track record of designing AI-driven, agentic, or conversational user interfaces that deliver real user value.
• Advanced Prototyping: Proficiency in prototyping non-linear, multi-modal user flows to test and validate complex AI interactions.
• Human-Centered AI Principles: Strong understanding of HCAI principles, focusing on user trust, transparency, system feedback, and explainability.
• High-Stakes Design: Ability to navigate and design for complex, high-stakes consumer financial products where trust is paramount.
• Leadership & Strategy Experience at Scale: 8+ years of product design experience with significant time dedicated to problem solving complex experiences and shipping new products.
• Proactive & Adaptable: You thrive in fast-paced, evolving environments and take initiative to drive progress.
• Strong Product Sense: You deeply understand user needs, business goals, and technical constraints—and can balance them effectively in your design decisions.
• Data-Informed & Risk-Taking: You use data to guide your thinking but aren’t afraid to challenge assumptions and explore bold ideas.
• Collaborative & Humble: You value diverse perspectives, work well with cross-functional partners, and are open to feedback to make the best decisions for our users.
• Exceptional Craft & Visual Skills: You have a keen eye for detail, design systems, and interaction patterns that elevate user experiences.
• Passion for Innovation: You’re excited about the challenge of designing financial products that improve people’s lives and want to push the industry forward.

Qualifications

• 8+ years of product design experience with significant time dedicated to problem solving complex experiences and shipping new products.
• Experience in designing AI-driven, agentic, or conversational user interfaces.
• Ability to navigate and design for complex, high-stakes consumer financial products where trust is paramount.
• Proficiency in prototyping non-linear, multi-modal user flows to test and validate complex AI interactions.
• Strong understanding of Human-Centered AI Principles.
• Ability to balance near-term execution with long-term strategic thinking.
• Exceptional visual and interaction design skills.
• Passion for innovation in financial products.

Skills

• AI Product Design & Strategic Vision
• Advanced Prototyping
• Human-Centered AI Principles
• High-Stakes Design
• Leadership & Strategy Experience at Scale
• Proactive & Adaptable
• Strong Product Sense
• Data-Informed & Risk-Taking
• Collaborative & Humble
• Exceptional Craft & Visual Skills
• Passion for Innovation

Benefits

• Competitive base pay range ($173,000 - $233,000)
• Remote-first work environment
• Health care coverage
• Flexible Spending Wallets
• Time off
• Employee Stock Purchase Plan (ESPP)
• Comprehensive benefits package

Pay

USA base pay range (all other U.S. states) per year: $173,000 - $233,000

Schedule

Remote-first work environment