Staff Product Designer

About the role

We are looking for an experienced Staff Product Designer to join us at a critical juncture as we evolve how our users interact with Affirm through agentic solutions. You will lead the effort to help establish when, where and how we utilize AI to consistently help the consumer in the moment, providing them with proactive experiences.

Responsibilities

• Own and drive design AI and agentic initiatives for Affirm’s Consumer experience, delivering high-impact, customer-centric solutions that align with business objectives.
• Design intuitive, conversational, and agentic patterns that feel proactive and helpful, moving beyond reactive commerce to anticipation.
• Define the design language for Affirm’s future AI-driven interactions, prioritizing trust, clarity, and predictable outcomes for our users.
• Collaborate cross-functionally with product, engineering, data science, marketing, and research to drive innovation and deliver seamless, intuitive experiences.
• Embrace agility—iterating quickly, adapting to change, and making data-driven decisions while maintaining a strong vision for the future.
• Balance near-term execution with long-term strategic thinking, ensuring scalability and coherence across the Affirm ecosystem.
• Push the envelope—challenge the status quo, think outside the box, and take calculated risks to drive meaningful innovation in financial products.
• Bring exceptional visual and interaction design skills to craft delightful, polished experiences that build trust and confidence.
• Embrace a test-and-learn mindset, leveraging experimentation, research, and analytics to continuously refine and optimize user experiences.

Requirements

AI Product Design & Strategic Vision
AI/Agentic Design Experience: Proven track record of designing AI-driven, agentic, or conversational user interfaces that deliver real user value.
Advanced Prototyping: Proficiency in prototyping non-linear, multi-modal user flows to test and validate complex AI interactions.
Human-Centered AI Principles: Strong understanding of HCAI principles, focusing on user trust, transparency, system feedback, and explainability.
High-Stakes Design: Ability to navigate and design for complex, high-stakes consumer financial products where trust is paramount.

Leadership & Strategy Experience at Scale

• 8+ years of product design experience with significant time dedicated to problem solving complex experiences and shipping new products.
• Proactive & Adaptable: You thrive in fast-paced, evolving environments and take initiative to drive progress.
• Strong Product Sense: You deeply understand user needs, business goals, and technical constraints—and can balance them effectively in your design decisions.
• Data-Informed & Risk-Taking: You use data to guide your thinking but aren’t afraid to challenge assumptions and explore bold ideas.
• Collaborative & Humble: You value diverse perspectives, work well with cross-functional partners, and are open to feedback to make the best decisions for our users.
• Exceptional Craft & Visual Skills: You have a keen eye for detail, design systems, and interaction patterns that elevate user experiences.
• Passion for Innovation: You’re excited about the challenge of designing financial products that improve people’s lives and want to push the industry forward.

Qualifications

• Master’s degree in Interaction Design, Human-Computer Interaction, Information Architecture, or related field.
• Proven experience in leading design teams and managing multiple projects simultaneously.
• Experience with design tools such as Sketch, Figma, Adobe XD, or similar.
• Strong understanding of user-centered design principles and methodologies.
• Ability to communicate effectively with stakeholders across different departments.
• Experience with Agile methodologies and iterative design processes.

Skills

• Expertise in AI and machine learning concepts and their application in design.
• Strong proficiency in UX/UI design, including wireframing, prototyping, and usability testing.
• Experience with natural language processing and conversational interfaces.
• Understanding of ethical considerations in AI design and deployment.
• Excellent communication and collaboration skills.

Benefits

• Competitive base pay ranging from $173,000 to $255,000 per year, depending on location.
• Equity grade 12.
• Remote-first work environment with flexible working arrangements.
• Comprehensive benefits package including health care coverage, flexible spending wallets, time off, ESPP, and more.

Pay

USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000
USA base pay range (all other U.S. states) per year: $173,000 - $233,000

Schedule

Remote-first work environment with flexible working arrangements.