Staff MLE, GAI Search Relevance - Moveworks

About the role

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests.

Responsibilities

• Play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.
• Craft new ranking features and optimizing existing ones to enhance relevance metrics.
• Develop algorithm framework to support diversified ranking features.
• Design platform and tooling to enable parallel ranking experiments.
• Develop metrics to evaluate ranking performance.

Qualifications

• First-hand experience in traditional information retrieval techniques, or machine learning based ranking models.
• Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality.
• Background in text processing, information retrieval, natural language understanding, or machine learning.
• Nice to have experience in Golang.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export license or other approval that may be required by relevant export control authorities.