Jobs · OTHR · California

Staff MLE, GAI Search Platform - Moveworks

ServiceNow · Mountain View, CA · 1 mo ago
On-siteOTHRFull-time

About the role

We are looking for senior/staff engineers to join our GenAI Search Platform team to improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies.

Responsibilities

  • Architect powerful, elegant abstractions to enable ranking and product teams to contribute safely and easily to the codebase.
  • Develop algorithm frameworks to support diverse conversational search applications such as multi-turn multi-hop question answering systems.
  • Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment.
  • Enable product teams to build new applications and features quickly, ship new prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees on quality, security, privacy and scalability.
  • Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy.
  • Help build a high-performing team with an inclusive and positive team culture.
  • Iterate on our interview processes, and close candidates to help grow the team.
  • Coach and mentor engineers at different levels to achieve their career goals.

Qualifications

  • 5+ years of engineering with 2+ years of experience as a senior engineer (technical lead) leading a team of software engineers.
  • Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success.
  • First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
  • Background in text processing, information retrieval, natural language understanding, or machine learning.
  • Nice to have experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents.
  • Experience in Python. Contributing to mature python libraries or platform code, including open-source repositories is a nice to have.
  • Experience in Golang (not required).

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