Staff Industrial Engineer

About the Role

As a member of the ShipBob Team, you will grow with an ownership mindset, championing continuous learning and innovation. You'll tackle real problems, create tangible solutions, and drive results that impact ShipBob, our merchants, and your professional growth. This role offers the opportunity to do the most meaningful work of your career in a collaborative, high-performance culture with a clear purpose.

At ShipBob, leaders are accessible, feedback flows in both directions, and everyone steps up to help when needed. We hold each other to high standards through transparency and mutual respect, making the work feel worthwhile. Our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. We celebrate milestones together and learn from setbacks.

This position is hybrid with up to 30% travel, based in Aurora, IL or Bethlehem, PA. The Staff Industrial Engineer – Supply Chain Operations will pave the way for future supply chain flows within our facilities, developing product flows to optimize merchant experience and efficiency. You will operate with autonomy, identify process improvements across the warehouse network, and leverage lean/six sigma and continuous improvement experience to accelerate ShipBob’s growth. This role reports to the IE, Supply Chain Operations, who also serves as the backup.

Responsibilities

• Evaluate current supply chain practices and identify areas needing improvement.
• Enforce quality control to reduce waste.
• Improve the efficiency of fulfillment and transportation processes.
• Evaluate employees’ tasks and responsibilities, identifying procedures or tools to improve productivity.
• Investigate, evaluate, develop project estimates, financial proposals, and manage a variety of operational projects.
• Facilitate and manage corrective and preventative action teams resulting from customer complaints, internal quality problems, and Continuous Improvement initiatives.
• Provide technical support to operations by spending time on the floor learning processes, troubleshooting, and guiding or participating on multiple process improvement teams.
• Develop CAD drawings, process flow charts, and cost-saving analyses.
• Coordinate with cross-functional teams on new processes and equipment planning.
• Deliver variation reductions utilizing Process Control methodology.
• Define and document Standard Operating Procedures for new and modified processes.
• Identify and work to remove barriers that slow or prevent successful attainment of process improvement project goals.
• Manage process data collection and analysis as part of project tracking and completion.
• Establish and track key operational metrics.
• Follow Environmental, Quality, and Safety Management best practices and procedures.
• Comply with all food safety and compliance policies and regulations.
• Perform additional duties and responsibilities as necessary.

Requirements

• Degree in Industrial Engineering, Engineering, Data Science, or a related field.
• A minimum of 5+ years of professional experience in Industrial Engineering.
• Excellent communication and presentation abilities.
• Experience launching process automation to optimize efficiency.
• Critical thinking and problem-solving skills.
• Advanced knowledge of production machinery, processes, and standards.
• Six Sigma Black Belt and knowledge of lean and continuous improvement concepts and processes preferred.
• Experienced in project management.
• Knowledge of Supply Chain processes and procedures.
• Basic 2D/3D CAD software skills.
• Up to 30% travel required.

Benefits

• Medical, Dental, Vision, and Basic Life Insurance.
• Paid Maternity/Parental Leave Program.
• Flexible Time Off Program.
• Paid Sick Leave.
• Wellness Days (1 day/quarter).
• 401K Match.
• Comprehensive Benefits Package.

Pay

ShipBob provides a competitive total compensation package with a pay-for-performance approach. The target base salary range for this position is $116,501 - $138,752, with a full compensation architecture range of $116,501 - $194,169. In addition to base salary, this role includes eligibility for participation in the Company's discretionary bonus plan.

About ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. We provide access to best-in-class capabilities and deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s global fulfillment center network.

ShipBob is backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago. We empower every full-time employee with best-in-class AI and productivity tools from day one, fostering innovation across all departments. We encourage everyone to ask: how can this be done better, faster, or smarter?