Staff Engineering Technical Writer

About the role

The Staff Engineering Technical Writer will work alongside the existing customer success and PMM teams to build an education strategy that leverages industry changes to support awareness and adoption of 1Password's developer tools. This role will report to the Director of Developer Relations.

Responsibilities

• Work alongside the current technical writing team to help 1Password create content that AI surfaces, addressing real human concerns and technical education needs.
• Engage with the community and internal stakeholders to improve content across 1Password’s content channels and fill gaps through authoring or curation.
• Optimize content and web for AI discoverability in collaboration with the owners of the web platform.
• Help users find answers in the places they naturally look, via Google agent mode, AI assisted IDEs, and other interfaces.
• Enable people from across the 1Password community to create great content using templates, skills, toolkits, style guides, training, and feedback.
• Raise the bar for written content across the organization.
• Socialize content across marketing, customer success, social, and field teams to get it the broadest possible reach and impact.

Requirements

Experience: 7+ years of technical content experience delivering documentation, tutorials, and technical marketing materials for DevOps tools, CLIs, or programming languages.

User perspective: A strong user perspective, informed by product testing and usage, that helps identify content needs and product rough edges.

Data driven choices: Experience using web metrics data to optimize documentation, evaluate content strategy, identify content gaps, drive traffic, and generate engagement.

Cross functional collaboration: Experience collaborating with technical product marketing, social teams, customer support, SMEs, Comms, and brand to produce an externally coherent picture of a product’s technical capabilities and use cases.

Platform Collaboration: Proven collaborations with the teams building the content platform to improve performance, usability, searchability, and AI compatibility.

Enablement: Experience enabling engineering and product teams to create strong documentation and other types of technical content using training, tools, standards, automation.

Qualifications

Proven expertise in technical content creation, including authoring, editing, and optimizing content for various platforms and audiences.

Strong understanding of DevOps tools, CLIs, or programming languages, and ability to translate complex technical concepts into accessible content.

Experience with AI and generative search technologies, and a passion for using these tools to enhance user experiences and drive adoption.

Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.

Ability to analyze and interpret web metrics data to inform content strategy and drive engagement.

Experience with content management systems and SEO best practices.

Skills

• Strong writing and editing skills, with a focus on clarity and accessibility.
• Experience with AI and generative search technologies.
• Proficiency in content management systems and SEO best practices.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Experience with web metrics analysis and optimization.

Benefits

Immediate participation in 1Password's benefits program (health, dental, 401k and many others).

Utilization of generous paid time off.

An equity grant.

Where applicable, participation in incentive programs.

Pay

USA-based roles: Annual base salary between $122,000 USD and $177,000 USD.

Canada-based roles: Annual base salary between $102,000 CAD and $148,000 CAD.

Schedule

This is a remote opportunity within Canada and the US.