Staff Engineer Laboratory Operations - Client Technology

Summary/Job Purpose The Staff Engineer – Client Technology is an experienced engineer responsible for full ownership of an IT solution or capability. This role is entrusted with powerful tools and platforms to deliver scalable, secure, and automated solutions that enhance the client experience. Implements and refines human-verified, AI-enabled workflows for improved reliability, reporting, and operational consistency, while maintaining security and audit compliance. Owns AI-assisted workflow performance (accuracy, repeatability, and operational impact) and drives continuous improvement through telemetry and feedback loops. Essential Duties/Responsibilities Product Strategy & Roadmap:Own the full lifecycle of an IT product or capability, leading the approach to design, development, deployment, maintenance, backup and supportResponsible for product OKRs and quarterly roadmap progressMaintain an AI-assisted workflow backlog for the owned capability (use cases, guardrails, measurement, rollout plan) and incorporate learnings into OKRs and roadmap progressProduct Development & Delivery:Resolve complex technical problems and drive engineering solutions in the product areaAdminister IT systems and tools with a high degree of complexityDevelop a strategy to update all endpoints in the product area, utilizing AI-assisted planning and communication, where approved, to minimize disruption while adhering to security requirements and maintaining human approval for executing changesLeverage Agile principles for product planning and capability deliveryEstablish and maintain a security posture for assigned products or capabilitiesStakeholder Management & Cross-Functional Collaboration:Collaborate with cross-functional teams to implement and validate solutions as neededMeet with stakeholders and incorporate feedback into the product roadmap through multiple means and channels Operational Excellence, Quality & Compliance Drive operational excellence in the product area, working proactively to identify areas of improvementDocument architecture, configurations, and operational proceduresLead incident response, root cause analysis, and resolution for critical system issuesDesign and maintain AI-assisted workflow steps (human-in-the-loop) that connect knowledge, tickets, and diagnostics to reduce mean time to resolution while preserving safe executionDefine quality gates for AI-assisted workflows (validation steps, rollback criteria, audit logging expectations) and review performance regularly to prevent driftTreat prompts, runbooks, and knowledge artifacts as production assets (versioned, reviewed, and improved based on incident trends)Performs other duties as assignedComplies with all policies and standards Supervisory Responsibilities No supervisory responsibilities. Education/Experience/Knowledge/Skills & Abilities Education Associate’s degree and 9 years of experience; orBachelor’s degree in a relevant field and 7 years of related experience; orEquivalent combination of education and experience.Technical certification may be required Experience Demonstrated experience owning and administering complex IT products or capabilitiesExperience developing secure, production-grade scripts and automationsExperience with supporting IT products in a cross-functional environmentFamiliarity with IT security frameworks and best practicesExperience working in Agile environments and using ticketing systems (e.g., JIRA, JSM) Required Knowledge, Skills and Abilities Deep technical expertise in a client technology domain (e.g., endpoint management, laboratory technologies, etc.)Strong troubleshooting skills across integrated systems and platformsExperience designing and implementing technical solutions aligned with business needsProficient in automation, monitoring, and reporting toolsAbility to influence process improvements and contribute to strategic planningAdvanced knowledge of product-centric and agile framework modelsEffective communication with cross-functional teams and end users Travel Requirements 5% Occasional travel (5–10%) Physical Requirements May require lifting equipment up to 25 lbs. Environmental Requirements Our office is a modern, open-plan space that fosters collaboration and creativity.Teams work closely together, sharing ideas and solutions in a supportive atmosphere.We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The base pay range for this position is $131,500 - $187,000 annually. The base pay range may take into account the candidate’s geographic region, which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidate’s geographic region, job-related knowledge, skills, experience and internal equity, among other factors. In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year. If you have a disability and need an accommodation in relation to the recruiting process, please email us at: ApplicantAccommodations@exelixis.com. Working Conditions Our office is a modern space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.