Staff Engineer II - ServiceNow Developer

About the role

The Staff Engineer II position at Western Alliance Bank focuses on IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB). This role involves leading strategic planning for technical solutions, designing reliable engineering practices, and maintaining technical documentation.

Responsibilities

• Develop, configure, and maintain ServiceNow ITSM applications to streamline and optimize service delivery processes, including incident, problem, change, and request management modules.
• Enhance user experience and ensure seamless integration with other IT tools.
• Manage the ServiceNow ITAM applications to track and manage IT assets throughout their lifecycle, implementing solutions for asset tracking, inventory management, and compliance with organizational policies and industry standards.
• Leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure, automating routine tasks, orchestrating workflows, and ensuring proactive identification and resolution of issues.
• Maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data, managing relationships between configuration items and ensuring data integrity for supporting decision-making and incident resolution processes.
• Manage Security Operations (SecOps) to detect, prioritize, group, and patch vulnerabilities, pulling data from scanners like Nessus or Qualys.

Requirements

• 7+ years of related experience in IT App Support, IT Development, IT Networking, or similar fields.
• ServiceNow Certified Application Developer preferred.
• Bachelor's degree in a related field required.
• Previous leadership experience preferred.
• ServiceNow Certified System Administrator (CSA) preferred.
• Certified Application Developer (CAD) preferred.
• Intermediate to advanced knowledge of Financial Services or Banking is preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules, and regulations, industry standards, and practices.
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously.
• Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.
• Advanced ability to see the big picture and align projects with organizational goals.
• Capable of leading and motivating cross-functional teams.
• Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level.
• Proficient in governance patterns tied to intake, technical reviews, and architectural compliance.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Qualifications

May require up to 25% travel.

Skills

May require up to 25% travel.

Benefits

Competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. Additionally, opportunities to learn about successful company operations and financial management.

Pay

Details TBD.

Schedule

Details TBD.