Staff Engineer II

What You'll Do

• Provide expertise in a suite of technical tools and products in a given domain to ensure solutions are safe, secure, compliant and reliable.
• Identify, develop, and support needs, as well as taking on design responsibilities supporting project tasks.
• Facilitate dialogue and activities to ensure team collaboration including teams outside of your domain.
• Develop effective presentations and narratives for their teams.
• Lead the strategic planning of a project as it relates to technical solution design.
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.
• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners.
• Develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards.
• Develop desktop procedures when needed that others follow.
• Design and implement Microsoft Teams Phone solutions, including Direct Routing.
• Architect PSTN connectivity strategies, including SIP trunking, carrier integrations, and failover routing.
• Lead migrations from legacy UC platforms (Cisco, Avaya, etc.) to Microsoft Teams.
• Define dial plans, voice routing policies, emergency calling (E911), and compliance recording solutions.
• Review existing integration capabilities, automation options, and proposed solution designs for feasibility, cost, and functionality in coordination with internal departments.
• Help assess the effectiveness and efficiency of existing systems and contributes to improvements where appropriate.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Provide rotational on-call support 24x7.

What You'll Need

• 7+ years of related experience in IT App Support, IT Development, IT Networking, or similar field.
• Bachelor's degree in related field required.
• Previous senior technical leadership preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously.
• Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.
• Advanced ability to see the big picture and align projects with organizational goals.
• Capable of leading and motivating cross-functional teams.
• Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level.
• Proficient in governance patterns tied to intake, technical reviews and architectural compliance.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.
• Deep knowledge of Microsoft Teams Voice architecture, Direct Routing, PSTN technologies (SIP, ISDN, VoIP protocols), SBC platforms (AudioCodes, Ribbon, Oracle, etc.).
• Familiarity with Conditional Access and Zero Trust principles, encryption standards (TLS, SRTP), audit and compliance frameworks relevant to financial institutions.
• Strong problem-solving and troubleshooting skills with the ability to provide clear instructions.
• Ability to work in a team-oriented and collaborative environment.

Benefits You'll Love

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career