Staff Engineer - Agentic AI (Remote-Eligible)

About the role

As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud, working alongside developers, machine learning experts, product managers, and people leaders. Staff Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems, driving innovation at multiple levels to optimize business outcomes while delivering strong technology solutions. Capital One believes diversity of thought strengthens collaboration and innovation across organizational boundaries. You will promote a culture of engineering excellence, balance lending expertise with an inclusive environment where ideas are heard and championed, and lead the way in creating next‑generation talent for Capital One Tech by mentoring internal talent and actively recruiting. Staff Engineers lead through technical contribution, operating as trusted advisors for key technologies, platforms, and capability domains, creating clear communications, code samples, blog posts, and other knowledge‑sharing material inside and outside the organization. You will specialize in a subject area while your input and impact are sought throughout the organization.

About The Team – Business Cards & Payment: Their mission is to help businesses do more business, leveraging Agentic AI for real‑time marketing and hyper‑personalized sales systems for business‑card customers. You will help move BC&P beyond manual and reactive tools, defining long‑term technical strategy, prototyping, launching, and scaling agentic systems, including real‑time hyper‑personalized marketing, assistive technologies for field agents, and exploration of autonomous sales agents (AISDRs) that self‑improve via RLAIF.

Capital One is open to hiring a Remote Employee for this opportunity and will consider sponsoring a new qualified applicant for employment authorization. This role is expected to accept applications for a minimum of 5 business days.

Responsibilities

• Rapidly prototype & assess new technologies that enable hyper personalized marketing and assistive field sales systems
• Partner with (& influence) our enterprise and card tech organizations to help Capital One develop the best agentic marketing & sales systems on the planet
• Establish and evangelize technical charters that will help the org more quickly adopt AI technologies
• Bridge the gap between our current systems and the future, ensuring that existing systems remain healthy and continue to serve the business
• Regularly clear roadblocks for developers across the org - with exceptional judgement for when to apply technical, process, or risk-acceptance solutions
• Serve as an authoritative expert on non-functional system characteristics, such