Staff Development Trainer

About the role

The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. Also, it provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits.

Responsibilities

• Planning, developing and conducting regulatory and OJT training to newly hired inductees as well as on-going caseload and other mandated/specialized trainings to all Eligibility Benefits Specialists (EBS), Employment Resources Specialists (ERS), Social Workers (SW), and clerical staff
• Researching, developing and preparing training modules and materials for new regulations and/or procedures
• Preparing lesson plans, manuals, handbooks, audio-visual aids and other training materials
• Developing written and performance tests as appropriate to determine the degree to which transfer of learning has taken place
• Evaluating effectiveness of training programs and making revisions as needed
• Evaluating trainee performance and recommending appropriate action
• Maintaining records on trainee activities, trainee observations, and preparing reports and correspondence.

Requirements

Experience: Two years of experience performing duties equivalent to an Eligibility Benefits Specialist II (Eligibility Worker II) or Employment Resources Specialist II in a California County Department of Social Services, OR Currently an Employment Resources III or Eligibility Benefits Specialist III.

Education: Completion of any combination of 60 semester, 80 quarter units, or 90 continuing education credits including the equivalent of 30 semester units, 40 quarter units or 45 continuing education credits, preferably in behavioral science, sociology, psychology, counseling, vocational guidance, adult learning, career development, or any coursework related to public assistance grant programs or the provision of employment services. This required coursework may be obtained through colleges, universities, university extension, business school, or employer provided career development training. A continuing education unit is equivalent to point sixty (.60) semester units. A bachelor’s degree in a behavioral science or a related field may be substituted for one year of the required experience except for the lead or supervisory experience.

Qualifications

Completion of any combination of 60 semester, 80 quarter units, or 90 continuing education credits including the equivalent of 30 semester units, 40 quarter units or 45 continuing education credits, preferably in behavioral science, sociology, psychology, counseling, vocational guidance, adult learning, career development, or any coursework related to public assistance grant programs or the provision of employment services. This required coursework may be obtained through colleges, universities, university extension, business school, or employer provided career development training. A continuing education unit is equivalent to point sixty (.60) semester units. A bachelor’s degree in a behavioral science or a related field may be substituted for one year of the required experience except for the lead or supervisory experience.

Skills

Effective communication skills, ability to conduct training sessions, knowledge of public assistance programs, ability to prepare and evaluate training materials, and proficiency in Microsoft Office.

Benefits

Details about benefits will be provided in the benefits summary document.

Pay

Details about pay will be provided in the benefits summary document.

Schedule

Details about schedule will be provided in the benefits summary document.

Application Instructions

Applications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing deadline. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA Please note that all dates/times listed in the job announcement are Pacific Time.