Staff Counsel Office Manager - Orlando

About the role

Join our Staff Counsel team as a Staff Counsel Office Manager, where you will play a key role in leading office operations and managing a team of legal support professionals. This is an excellent opportunity for a leader who enjoys building strong teams, improving operations, and making a meaningful impact within a legal services environment.

Responsibilities

• Lead the daily operations of the Staff Counsel office, ensuring work is prioritized, assignments are balanced, and support services run smoothly.
• Manage and develop legal support staff through coaching, training, performance management, and ongoing professional development.
• Partner with attorneys and leadership to address staffing needs, allocate resources, and support departmental priorities.
• Oversee case intake, assignment processes, scheduling, calendaring, and administrative workflows.
• Drive process improvements that enhance efficiency, consistency, and service quality across the office.
• Develop and maintain procedures, training materials, and operational standards that support a high-performing team.
• Monitor workloads and office coverage to ensure timely and accurate support for attorneys and business partners.
• Manage timekeeping, attendance, scheduling, and other staff-related administrative responsibilities.
• Foster a collaborative, customer-focused environment built on accountability, professionalism, and teamwork.
• Work onsite regularly in accordance with the Company's hybrid work model.
• Travel to the Ormond Beach office on a monthly basis.

Requirements

• High school diploma or equivalent
• Three (3) years of administrative office, legal support, claims support, or related professional experience is required, including one (1) year of supervisory or lead experience.
• OR an equivalent combination of education, certification, training, and experience
• Must possess a valid state of Florida driver’s license
• Insurance industry designations or trade certifications as required