Staff Content Designer

Responsibilities

• Craft and refine content for various stages of the customer purchase journey
• Develop a cohesive narrative for product flows to enhance user experiences
• Demystify complex products while motivating users through challenging decisions
• Collaborate with team members to quickly iterate and improve content
• Present work and gather feedback in real time from leadership
• Enhance content standards and guidelines in collaboration with design leadership
• Advocate for the role of content in driving business outcomes within product discussions
• Utilize AI tools to optimize content creation while maintaining brand voice
• Gather user insights and analytics to inform content strategies through testing

Qualifications

• 6+ years of experience in content design or content strategy with proven independent craft skills
• 2+ years working with direct-to-consumer digital products, demonstrated measurable impact on conversion
• Strong storytelling instincts with the ability to navigate complex narratives
• Proficient in creating clear and compelling content that simplifies complex subjects
• Able to communicate the most important messages effectively within a defined content hierarchy
• Skills in presenting ideas and collaborating in real time with team members
• Fluent in AI tools for content ideation and production with evident interest
• A collaborative approach that fosters trust among PMs, designers, and researchers
• Familiarity with Figma and regulatory requirements in life insurance

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) plan with company match
• Flexible work arrangements, with fully remote options
• Generous paid time off policies to support work-life balance
• Ongoing professional development opportunities and career advancement support