Staff Audiologist, Boston MA

Responsibilities

• Conduct comprehensive diagnostic audiological testing.
• Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner.
• Recommend and sell Fortell Research hearing aids tailored to individual client needs.
• Fit, program, and adjust hearing aids, ensuring optimal performance and comfort.
• Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs.
• Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings.
• Document all client interactions and outcomes notes in an accurate and timely manner.
• Educate clients and families, as applicable, on hearing loss management and device care.
• Maintain a clean and organized clinic environment, practicing proper infection control.
• Stay updated on the latest advancements in audiology and hearing aid technology.
• Lead clinic operations, including inventory management, scheduling, clinic workflows, and client follow-up, with responsibility for establishing best practices in a new clinic environment.
• Meet key performance indicators related to conversion, return and upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and strong business performance.
• Share clinical insights and learnings with management, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell Research patient experience.
• Serve as an ambassador for Fortell Research as the company introduces its innovative technology to the Boston market.

Requirements

• Must hold an active Massachusetts Hearing Aid Dispenser and Audiology License.
• 3+ years of experience dispensing and fitting hearing aids for adult clients.
• Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as the ability to participate in at least once-a-month weekend coverage.
• Comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency.
• Demonstrated strong sales acumen in a clinical setting, balancing excellent patient care with driving high conversions without being pushy.
• Passionate, caring, and empathetic, with a strong commitment to delivering outstanding patient experiences.
• Enthusiasm for critical thinking and problem solving.
• Clear and concise communication skills.
• Ability to take clinical experience and apply it in new, innovative ways.
• Ability to work independently while also collaborating closely with cross-functional teams.