Staff Associate

About the role

Our administrative teams play a crucial role in ensuring seamless operations throughout every stage of the client family life cycle, from the initial meeting with families until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers, upholding our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain the cleanliness and service maintenance for the funeral fleet

Requirements

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred